Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kristyn C. Nelson

Sweet Water,AL

Summary

Service-oriented Customer service Representative with 6 years background experience in Banking. Core competencies include customer service and computer skills, as well as excellent communication and time management skills. Handles tasks with accuracy and efficiency. Determined and hard working. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.

Overview

13
13
years of professional experience

Work History

CUSTOMER SERVICE REPRESENTATIVE

FIRST US BANK
07.2014 - 11.2020
  • Confer with customers by telephone or in person to provide information about products or services, and open or close accounts.
  • Check to ensure that appropriate changes were made to resolve customers’ problems.
  • Complete required forms, prepare change of address records, complete maintenance of accounts and customer information using computers.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Updated account information to maintain customer records.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Created and maintained databases to track and record customer data.
  • Assisted development and implementation of new administrative procedures.
  • Managed filing system, entered data and completed other clerical tasks.
  • Handled customer inquiries and suggestions courteously and professionally.

Administrative Assistant

Gina Woods Tax Service
06.2007 - 05.2009
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Executed record filing system to improve document organization and management.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Created and maintained databases to track and record customer data.
  • Assisted development and implementation of new administrative procedures.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Surpassed team goals by partnering with colleagues to implement best practices and protocols.

Education

BACHELOR OF SCIENCE - GENERAL BUSINESS ADMINISTRATION

AUBURN UNIVERSITY ATMONTGOMERY
MONTGOMERY, AL
12.2013

High School Diploma -

WILCOX ACADEMY
CAMDEN, AL
05.2007

Skills

  • Multi-Line Telephone Operation
  • Service Standard Compliance
  • System Implementation
  • Business Development Understanding
  • Administrative Support
  • Report Creation
  • Documentation
  • Administrative and Office Support
  • Customer Relations
  • Microsoft Word

Timeline

CUSTOMER SERVICE REPRESENTATIVE

FIRST US BANK
07.2014 - 11.2020

Administrative Assistant

Gina Woods Tax Service
06.2007 - 05.2009

BACHELOR OF SCIENCE - GENERAL BUSINESS ADMINISTRATION

AUBURN UNIVERSITY ATMONTGOMERY

High School Diploma -

WILCOX ACADEMY
Kristyn C. Nelson