Ke'Onna Jones
Summary
Personable Relationship Banker with solid background in banking and finance. Effective at building positive relationships with clients, achieving sales goals and providing excellent customer service. Strong communication and interpersonal skills committed to making customers understand financial needs, goals and options. Able to make quick adaption to change in fast paced environments
Overview
10
10
years of professional experience
Work History
Relationship Banker
Bank of America
07.2022 - Current
- Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
- Cultivated strong customer relationships by providing tailored advice and services.
- Resolved customer complaints and disputes to maintain satisfaction and loyalty.
- Adapted products and services to suit customers' changing financial circumstances.
- Used every connect with our clients to better their banking experience
Waitress
Cheesecake Factory Inc
09.2021 - Current
- Proved successful working within tight deadlines and a fast-paced environment.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Increased sales significantly by upselling higher-end products to customers.
Client Service Representative
Bank of America
08.2019 - 07.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained accurate record-keeping with proactive attention to client information updates.
- Coordinated with operations staff to resolve service problems and boost client satisfaction.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Waitress
Olive Garden Restaurant
01.2015 - 05.2020
- Excellent communication skills, both verbal and written.
- Worked effectively in fast-paced environments.
- Applied effective time management techniques to meet tight deadlines.
- Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Education
Criminal Justice
Buffalo State College
Buffalo, NYHigh School Diploma -
Cleveland Hill High School
Cheektowaga, NY06-2013
Skills
- Account audits
- Builds relationships with clients to meet financial needs
- Policy development and implementation
- Quickly adjusting to change
- Financial advising
- Cash handling
Timeline
Relationship Banker
Bank of America
07.2022 - Current
Waitress
Cheesecake Factory Inc
09.2021 - Current
Client Service Representative
Bank of America
08.2019 - 07.2022
Waitress
Olive Garden Restaurant
01.2015 - 05.2020
Criminal Justice
Buffalo State College
High School Diploma -
Cleveland Hill High School
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