KRUPALBHAI DESAI
Laurel,MD
Summary
Results-driven Sales & Hospitality Manager with 7+ years of leadership experience in hotel operations, sales growth, customer service, and financial management. Proven record of increasing revenue, improving operational efficiency, and leading high-performing teams. Seeking Sales Manager or Operations Manager position to drive business growth and profitability.
Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Knowledgeable [Desired Position] with solid history of managing teams and driving operational success. Skilled in implementing strategic initiatives that enhance productivity and efficiency. Demonstrated ability in problem-solving and decision-making.
Overview
10
10
years of professional experience
Work History
Manager
Red Roof Inn
01.2023 - Current
- Increased monthly revenue by 15% through improved occupancy strategies and upselling techniques.
- Managed daily operations for 40+ room property, supervising 10+ staff members.
- Improved guest satisfaction scores by 20% by enhancing service quality and response time.
- Reduced operational costs by 10% through better inventory and expense control.
Sales & Ticketing Head
MyOwn Holidays Tours & Travels
01.2018 - 01.2023
- Generated 25% annual sales growth by building strong client relationships and referral network.
- Managed 1,000+ customer bookings annually including domestic and international travel.
- Led a sales team of 5 members and consistently exceeded revenue targets.
- Increased repeat customer rate by 30% through personalized service and follow-ups.
Accountant
Shovi Industries (Textiles)
01.2016 - 01.2018
- Managed accounts payable/receivable and processed 200+ monthly transactions.
- Assisted in financial reporting and reduced billing errors by 15%.
- Supported audit preparation and maintained 100% accurate financial documentation.
Education
BBA - Human Resources Management
VNSGU University
SuratHigh School Diploma -
GSEB Board
SHREE SHANTARAM BHAT ENGLISH MEDIUM SCHOOL MOTAS.S.C - undefined
GSEB Board
Skills
- Sales Growth & Revenue Optimization
- Team Leadership & Staff Training
- Hotel & Operations Management
- Customer Relationship Management
- Financial Reporting & Budget Control
- Time Management & Communication
- Computer Proficiency (MS Office, Booking Systems)
- Customer service
- Team leadership
- Time management
- Decision-making
- Documentation and reporting
- Strategic planning
- Operations management
- Project management
- Shift scheduling
- Sales techniques
- Sales management
- Marketing
- Clear communication
- Safety procedures
Languages
English
Full Professional
Hindi
Full Professional
Timeline
Manager
Red Roof Inn
01.2023 - Current
Sales & Ticketing Head
MyOwn Holidays Tours & Travels
01.2018 - 01.2023
Accountant
Shovi Industries (Textiles)
01.2016 - 01.2018
S.S.C - undefined
GSEB Board
BBA - Human Resources Management
VNSGU University
High School Diploma -
GSEB Board