Krushi Patel
Walpole,MA
Summary
Dynamic Shift Manager at Dunkin' Donuts Coffee Shop with a strong focus on customer service and team development. Expert in cash handling and employee training, I successfully enhanced guest satisfaction and loyalty through effective complaint resolution and streamlined service processes. Committed to maintaining workplace safety and optimizing inventory management for peak efficiency.
Overview
11
11
years of professional experience
Work History
Shift Manager
Dunkin' Donuts
Westwood, MA
05.2023 - Current
- Supervised daily operations to ensure efficient workflow and exceptional customer service
- Trained and mentored team members on standard procedures and best practices
- Implemented inventory management strategies to minimize waste and optimize stock levels
- Resolved customer complaints promptly, enhancing satisfaction and loyalty
- Enforced health and safety standards, maintaining a clean and compliant work environment
- Delivered exceptional customer service, ensuring guest satisfaction and repeat business.
- Supervised daily operations to ensure efficient service and high-quality product delivery.
- Managed order accuracy through effective communication with kitchen staff and customers.
- Assisted in inventory management, ensuring availability of essential supplies during peak hours.
- Collaborated with management to streamline service processes, reducing wait times for guests.
- Resolved customer complaints promptly, maintaining positive dining experiences and loyalty.
- Increased sales by 40%
Church Volunteer
Federated Church of Norfolk
Norfolk, MA
01.2015 - 11.2016
- Organized community outreach events to enhance engagement and participation.
- Coordinated logistics for weekly services, ensuring smooth operations and readiness.
- Assisted in fundraising initiatives, promoting church mission and increasing donations.
- Mentored new volunteers, fostering team cohesion and skill development.
- Developed communication materials to inform congregation about events and activities.
- Volunteered at church-sponsored outreach events, providing polite, friendly representation.
- Managed over 25 little toddlers during volunteer
- Sourced and distributed food and supplies to those in need.
- Greeted guests with bulletins, directions, and friendly conversation.
- Prepared meals for church members and guests for funerals or special events.
- Enhanced community engagement by organizing and leading weekly youth groups.
Education
No Degree - Computer Engineering
UMASS Boston
Boston, MACertificate - CCMA
Advanced EClinical Training
Online10-2025
High School Diploma -
Norwood High School
Norwood MA06-2021
Skills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Workplace safety
- Punctual and reliable
- Handling customer complaints
- Energetic and enthusiastic
- Team development
- Relationship building
- Documentation and reporting
Languages
Spanish
Elementary
Hindi
Full Professional
Gujarati
Native or Bilingual
English
Native or Bilingual
Timeline
Shift Manager
Dunkin' Donuts
05.2023 - Current
Church Volunteer
Federated Church of Norfolk
01.2015 - 11.2016
No Degree - Computer Engineering
UMASS Boston
Certificate - CCMA
Advanced EClinical Training
High School Diploma -
Norwood High School