Summary
Overview
Work History
Education
Skills
Timeline
Generic

Krusita Davis

Lithia Springs,GA

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

7
7
years of professional experience

Work History

Sales Support Administrator

Cardinal Health
07.2023 - Current
  • Managed multiple projects simultaneously while prioritizing tasks effectively leading to timely completion.
  • Monitored inventory levels, coordinating replenishment orders when necessary to avoid stockouts.
  • Enhanced customer satisfaction with prompt and accurate order processing.
  • Managed client database, ensuring accurate and updated information for targeted marketing campaigns.

Dispatcher

Road Side Assistance
01.2023 - Current
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Directed dispatching, routing, and tracking of Number fleet vehicles.
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.

Customer Service Representative

Blue Cross And Blue Shield
03.2022 - 02.2023
  • Maintained high standards of customer service by building relationships with clients.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Utilized CRM software to manage client relationships.
  • Met and maintained performance goals established for position in areas of quality, production and attendance.
  • Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
  • Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
  • Took copayments and compiled daily financial records.
  • Balanced deposits and credit card payments each day.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Verified insurance eligibility and coverage for patients.
  • Filed and maintained patient records in accordance with HIPAA regulations.
  • Entered patient demographic and insurance data into electronic medical record system.
  • Developed and implemented customer service policies and procedures.
  • Managed patient registration process, confirming data accuracy and completeness.
  • Investigated insurance claims denials and appeals.
  • Provided exceptional customer service to patients, answering questions and addressing concerns.
  • Built and maintained positive working relationships with patients and staff.
  • Resolved billing inquiries and disputes in timely fashion.
  • Handled customer service inquiries in person, via telephone and through email.

Patient Access Representative

Kaiser Permanente
01.2018 - 02.2022
  • Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
  • Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
  • Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
  • Providing excellent customer service by promptly answering patient inquiries.
  • Coordinated patient's care by facilitating caregiver access to medical home providers and resources to meet patient needs.
  • Educated patients on importance of preventive health care and insurance coverage.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Verified patient insurance eligibility and entered patient information into system.
  • Compiled and maintained patient medical records to keep information complete and up-to-date.
  • Engaged with patients to provide critical information.
  • Helped address client complaints through timely corrective actions and appropriate referrals.
  • Resolved customer complaints using established follow-up procedures.

Education

Bachelor Of Applied Arts And Science - Mass Communication

Fort Valley State University
Fort Valley, GA

Skills

  • Multi-line phone talent
  • Professional telephone demeanor
  • Medical terminology knowledge
  • Salesforce proficiency
  • Negotiation Tactics
  • Show empathy and compassion for customers

Perform problem solving to help with customer or field personnel inquiries

Timeline

Sales Support Administrator

Cardinal Health
07.2023 - Current

Dispatcher

Road Side Assistance
01.2023 - Current

Customer Service Representative

Blue Cross And Blue Shield
03.2022 - 02.2023

Patient Access Representative

Kaiser Permanente
01.2018 - 02.2022

Bachelor Of Applied Arts And Science - Mass Communication

Fort Valley State University

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