Krutika Panchal
Edison,NJ
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
7
7
years of professional experience
Work History
Front Desk Medical Receptionist
Doctor Office
05.2017 - 02.2019
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
- Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
- Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
- Improved office efficiency by organizing and maintaining accurate patient files and records.
- Provided vital support during peak hours by efficiently handling walk-ins, check-ins, and appointment scheduling duties.
- Assisted patients experiencing difficulties navigating online patient portal, troubleshooting issues and providing guidance as needed.
- Obtained payments from patients and scanned identification and insurance cards.
- Assisted with medical coding and billing tasks.
Front Desk Medical Receptionist
Doctor Office
03.2016 - 02.2017
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Maintained inventory of medical supplies, ensuring availability for all procedures and treatments.
- Improved clinical workflow with introduction of electronic health records system.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Organized, maintained and updated information in computer databases.
Cashier
Convenience Store
07.2012 - 12.2015
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Performed cash, card, and check transactions to complete customer purchases.
Front Desk Helper/College Student
Bergen Community College
09.2014 - 12.2014
- Assisted team members with daily tasks, ensuring smooth operations.
- Supported staff by managing supplies and organizing resources.
- Improved work efficiency by handling routine maintenance tasks.
- Maintained clean work environment, contributing to safety and functionality.
- Improved time management skills by balancing coursework, extracurricular activities, and part-time job.
Education
High School Diploma -
Bergen Community College
Paramus, NJSkills
- Appointment management
- Office administration
- Customer service
- Paperwork coordination
- Work ethic and integrity
- Microsoft office
- Cash handling and management
Languages
English
Hindi
Gujarati
Timeline
Front Desk Medical Receptionist
Doctor Office
05.2017 - 02.2019
Front Desk Medical Receptionist
Doctor Office
03.2016 - 02.2017
Front Desk Helper/College Student
Bergen Community College
09.2014 - 12.2014
Cashier
Convenience Store
07.2012 - 12.2015
High School Diploma -
Bergen Community College
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