Krynn Amberson
Birmingham,AL
Summary
Accomplished Manager with a proven track record at Ocean, enhancing customer satisfaction and employee performance through effective leadership and complex problem-solving. Skilled in operations management and verbal communication, I excel in motivating teams and streamlining processes to achieve exceptional results. Demonstrated ability to improve service delivery and resolve conflicts, ensuring a professional and productive work environment.
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
14
14
years of professional experience
Work History
Manager
Ocean
Birmingham, AL
04.2018 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Established team priorities, maintained schedules and monitored performance.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Shift Leader
Zoe's Kitchen
Birmingham, AL
04.2011 - 07.2018
- Trained new employees and delegated daily tasks and responsibilities.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
Waiters Assistant
The Club
Birmingham, AL
08.2014 - 11.2015
- Provided attentive service and proactively assessed guest needs.
- Arranged tables and chairs for special occasions and events.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Assisted with bussing tables and cleaning up spills.
Education
High School Diploma -
Shades Valley High School
Birmingham, AL05-2012
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff training and development
- Staff management
- Task delegation
- Documentation and reporting
- Operations management
Timeline
Manager
Ocean
04.2018 - Current
Waiters Assistant
The Club
08.2014 - 11.2015
Shift Leader
Zoe's Kitchen
04.2011 - 07.2018
High School Diploma -
Shades Valley High School