Krysta Sestilli

• Perform purchasing functions directly related to our customers and manufacturers.
• Conducted thorough reviews of customer orders to guarantee accuracy and completeness prior to processing.
• Devised standardized processes that guaranteed swift and accurate handling of orders.
• Coordinated with vendors and suppliers to ensure product availability and delivery timelines were met.
• Analyzed customer feedback to identify areas of improvement in the ordering process.
• Ensured accurate and timely delivery of orders by facilitating efficient analytics.
• Provided support for sales teams by responding quickly to inquiries regarding product availability and pricing information.
• Collaborated with warehouse staff to coordinate shipments and deliveries according to customer specifications.
• Identified opportunities for cost savings within the order management process through improved efficiencies or vendor negotiations.
• Tracked progress of orders throughout the supply chain lifecycle from initial purchase through final delivery.
• Evaluated current systems and procedures for effectiveness in meeting customer needs; recommended modifications as needed.

• Developing visually appealing environments that comply with company standards.
• Collaborated with the Store Manager, Supervisors and key staff members to optimize product offerings by coordinating sets, moves, refreshed brands and new merchandise which accelerated sales growth.
• Coordinated the execution of weekly floor sets and ensured proper display of graphics throughout the store.
• Collaborated with the receiving supervisor to ensure safe and timely storage of project parts prior to delivery.
• Regularly attended communication sessions with the District Manager.
• Maintaining stockroom space for all graphics and visual elements.
• Organized store layout, fixtures and visual merchandising standards.
• Created window and in-store displays to promote new product launches.
• Ensured all signage was up-to-date and accurately reflected current promotions.
• Created retail displays to highlight particular products and drive sales according to corporate strategy.

Provided excellent customer service to customers in person and over the phone.

• Cross-trained in various departments throughout the store to assist with tasks when needed.
• Supported team members during peak times or when short staffed.
• Assisted customers with locating items, answered questions, and provided information on product features.
• Performed opening and closing procedures including counting money, balancing cash registers, reconciling daily sales receipts.
• Resolved customer complaints in a professional manner.
• Maintained cleanliness of checkout area and other areas as needed.
• Operated POS systems for transactions such as returns, exchanges, layaways, gift cards.