Krystal Alvarez
El Paso,TX
Summary
Proven leader in customer service and route planning, excelling in high-pressure environments as demonstrated at Land Transportation. Leveraged vehicle tracking and exceptional communication to enhance operational efficiency and guest satisfaction, achieving top performer status at Party City. Skilled in fostering client relationships and exceeding sales goals, committed to driving business growth and service excellence. Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams.
Overview
5
5
years of professional experience
Work History
Dispatch Team Member
Land Transportation
11.2022 - Current
- Analyzed customer feedback and provided solutions to improve customer service.
- Assisted in resolving customer complaints and grievances.
- Answered phone calls and responded to customer emails.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Monitored vehicle locations to coordinate timely arrivals.
- Scheduled and organized delivery routes.
Hotel Manager
Wyndham Hotel (La Quinta)
06.2021 - 11.2022
- Developed and implemented marketing strategies to promote hotel services.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Provided services efficiently and with high level of accuracy.
- Managed hotel operations for seamless functioning, ensuring high levels of efficiency and guest satisfaction.
Sales Representative
Metro by T-Mobile
10.2019 - 05.2020
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Set and achieved company defined sales goals.
- Negotiated prices, terms of sales and service agreements.
Sales Representative
Party City
09.2019 - 11.2019
- Collaborated with marketing to create impactful promotional materials for increased brand awareness.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Built relationships with customers and community to promote long term business growth.
Education
High School Diploma -
Burges High School
El Paso, TX05-2019
Skills
- Vehicle tracking
- Route Planning
- Incident Reporting
- Policy Adherence
- Scheduling expertise
- Work Order Management
- Customer Service
Languages
Spanish
Professional Working
Timeline
Dispatch Team Member
Land Transportation
11.2022 - Current
Hotel Manager
Wyndham Hotel (La Quinta)
06.2021 - 11.2022
Sales Representative
Metro by T-Mobile
10.2019 - 05.2020
Sales Representative
Party City
09.2019 - 11.2019
High School Diploma -
Burges High School
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