Summary
Overview
Work History
Education
Skills
Timeline

Krystal Aponte

Reading,PA

Summary

Universal Banker with documented cash handling experience and a seasoned background in customer service. Educating customers on banking options and recommending appropriate products and services to meet clients financial needs. Leveraging people skills to securely process teller transactions, resolve issues and refer customers to business partners for advanced relationship development.

Overview

6
6
years of professional experience

Work History

Universal Banker

Truist
11.2021 - Current
  • Experience opening checking accounts, savings, money markets, and certificates of deposit accounts, ordering checks and debit cards, and furnishing online banking details to facilitate new transactions.
  • Cashed checks, accepted deposits and withdrawals within assigned limits, and calculated daily transactions using computers and calculators.
  • Collaborating with team members to achieve branch performance metrics, fostering positivity in work environment. Averaged 95% of positive feedback for our branch.
  • Supported branch operations, ensuring compliance with all federal and state regulations and bank policies.
  • Improved customer satisfaction by providing personalized banking solutions and addressing client needs promptly.

Universal Banker

Bellco Federal Credit Union
05.2019 - 11.2021
  • Cashed checks, accepted deposits and withdrawals within assigned limits, and calculated daily transactions using computers, calculators, and adding machines.
  • Supported branch operations, ensuring compliance with all federal and state regulations and bank policies.
  • Improved customer satisfaction by providing personalized banking solutions and addressing client needs promptly. Managed 60-80 customers daily in person or through phone.
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.

Store Associate

Target
06.2018 - 02.2019
  • Greeted approximately 50-100 customers daily, helped locate merchandise, and suggested suitable options.
  • Maintained clean and safe shopping environment for customers by regularly cleaning and monitoring store conditions
  • Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
  • Increased customer satisfaction by providing efficient and friendly service while handling transactions.

Education

Bachelor of Science - Business Management

Alvernia University, Reading, PA
08.2024
  • Dean's List Fall Semester 2023

Associate of Science - Business Administration And Management

Berks Technical Institute, Reading, PA
05.2021

Skills

  • Branch operations
  • Cash handling proficiency
  • Financial product knowledge
  • Document Preparation
  • Customer Service-Oriented
  • Banking systems proficiency

Timeline

Universal Banker - Truist
11.2021 - Current
Universal Banker - Bellco Federal Credit Union
05.2019 - 11.2021
Store Associate - Target
06.2018 - 02.2019
Alvernia University - Bachelor of Science, Business Management
Berks Technical Institute - Associate of Science, Business Administration And Management

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Krystal Aponte