Krystal Austin
22 Doby Place,NJ
Summary
Driven by problem-solving abilities and exceptional communication, I excelled at The Home Depot Inc, boosting appliance category growth through strategic marketing and strong supplier relationships. My multitasking prowess and reliability shone as a Behavioral Health Specialist at Bethalto Care Center, where I significantly improved client wellbeing through innovative cognitive-behavioral interventions.
Overview
6
6
years of professional experience
Work History
Appliance Specialist
The Home Depot Inc
Bloomfield, NJ
07.2022 - Current
- Delivered exceptional customer service, addressing questions and concerns promptly and professionally.
- Analyzed sales data to identify opportunities for growth within the appliance category.
- Followed up on outstanding or incomplete customer orders, sales or installs.
- Collaborated with store management to develop effective appliance displays and promotional materials.
- Maintained a clean, organized showroom floor to create an inviting atmosphere for customers.
- Developed comprehensive understanding of energy-efficient options available in various appliances types; educated customers about potential cost savings benefits associated with these models.
- Developed strong relationships with suppliers, negotiating favorable pricing and shipping terms.
- Resolved client issues efficiently by collaborating with the service department on repair and maintenance requests.
- Implemented targeted marketing strategies that drove foot traffic to the showroom floor and increased conversions rates for higher-ticket items like luxury appliances.
Behavioral Health Specialist
Bethalto Care Center
Altoona, PA
03.2019 - 12.2022
- Established trust-based relationships with clients through empathetic listening and non-judgmental communication, fostering stronger therapeutic alliances.
- Implemented cognitive-behavioral techniques to address negative thought patterns and promote healthier thinking habits among clients.
- Used Microsoft to document patient information, progress notes, and treatment plans.
- Worked closely with adults and children in community settings, at residential facilities and within homes.
- Created progress reports, assessments and charting within required timeframes.
- Facilitated group therapy sessions addressing topics such as coping skills, stress management, and relapse prevention, fostering a supportive environment for participants.
- Assisted clients in developing healthy coping mechanisms that contributed to sustained behavioral changes and improved overall wellbeing.
- Provided crisis intervention services during emergency situations, ensuring immediate support and safety for affected individuals.
Education
No Degree - Nursing
Essex County College
Newark, NJ09.2024
Skills
Problem-solving abilities
Multitasking
Reliability
Excellent Communication
Timeline
Appliance Specialist
The Home Depot Inc
07.2022 - Current
Behavioral Health Specialist
Bethalto Care Center
03.2019 - 12.2022
No Degree - Nursing
Essex County College