Jodi O'Neill
Prior Lake,MN
Summary
Confident Appliance Sales Associate promoting a great career spent exceeding client expectations through active listening, dynamic communication and effective marketing skills. Ready to take on a new sales-oriented position where developed talents can be best utilized.
Property Manager with proven success in improving operations and solving problems. Meticulously managing personnel, property and remodel projects.
Overview
23
23
years of professional experience
Work History
Appliance Specialist
Warners' Stellian
10.2014 - Current
- Assisted in training new hires, sharing product knowledge and best practices for stellar customer interactions.
- Coordinated installation services for customers, ensuring seamless delivery and setup of appliances.
- Resolved client issues efficiently by collaborating with the service department on repair and maintenance requests.
- Generated repeat business through consistent follow-up with past clients, maintaining top-of-mind awareness for future purchases.
- Participated in industry trade shows to network with vendors, expanding our product offerings at competitive prices.
- Promoted product-related services and plans such as installation, delivery, credit financing or extended protection plans.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Conducted in-depth product research to stay current on industry trends and emerging technologies.
Property Manager and Caretaker
Reacor Ltd.
01.2001 - 09.2020
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes..
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Communicated effectively with owners, residents, and on-site associates.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Coordinated appointments to show marketed properties.
- Improved resident satisfaction by promptly addressing maintenance requests and ensuring a clean living environment.
- Developed strong relationships with residents and families, fostering trust and open communication.
- Conducted thorough move-out inspections, assessing unit conditions before returning security deposits or initiating repair actions as needed.
- Conducted onsite repairs, maintenance. Assisting in all onsite renovations and demolition.
Sales Consultant
Sears
03.2008 - 09.2014
- Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
- Generated increased sales revenue through effective lead generation and follow-up efforts.
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Facilitated smooth transactions by efficiently handling paperwork, processing payments, and addressing any concerns or questions from the client promptly.
- Maximized profit margins while maintaining competitive pricing structures through skillful negotiation tactics with clients during the sales process.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Achieved top performance by strategically adapting to rapidly changing, competitive environment.
- Trained and mentored new sales representatives.
- Listened to customer needs and desires to identify and recommend optimal products.
Education
High School Diploma -
Greenway High School
Coleraine, MNNo Degree - General Studies
Itasca Community College
Grand Rapids, MNSkills
Specializing in Luxury High End Home Appliances
Mechanical Aptitude
Goal Setting
Time management
Organizational Skills
Self Motivation
Effective Communicator
Attention to Detail
Problem-solving aptitude
Multitasking Abilities
Relationship Building
Accomplishments
A proven top sales leader with a strong work ethnic while employed at Sears and to current at Warners' Stellian Appliance in Shakopee, MN.
Avid outdoors person who enjoys gardening, camping, fishing and hiking.
I have my RV at summer seasonal spot I try to enjoy as often as possible, summers in Minnesota are the best!
Additional Information
People are naturally drawn to me, like moths to a light, which is a fantastic thing! If I happen to be in a store shopping almost every time a customer will walk up to me and ask me to assist them. I find this to be a very fortunate hidden talent, I believe it means that I am very approachable.
Timeline
Appliance Specialist
Warners' Stellian
10.2014 - Current
Sales Consultant
Sears
03.2008 - 09.2014
Property Manager and Caretaker
Reacor Ltd.
01.2001 - 09.2020
High School Diploma -
Greenway High School
No Degree - General Studies
Itasca Community College
Similar Profiles
Joseph SpangbergJoseph Spangberg
Appliance Specialist at Warners' StellianAppliance Specialist at Warners' Stellian
Megan WilkinsMegan Wilkins
Office Manager/Sales at Warners StellianOffice Manager/Sales at Warners Stellian
James BurkeJames Burke
Bar Staff at Warners Bay Sports ClubBar Staff at Warners Bay Sports Club