Joseph Spangberg
Appliance Specialist
Burnsville,MN
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
Work History
Appliance Specialist
Warners' Stellian
05.2023 - Current
- Followed up on outstanding or incomplete customer orders, sales or installs.
- Determined customer's specific needs to pair best products and service offerings.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
- Set clear sales goals to identify activities and behaviors to advance sales process and close deals.
Senior Sales Consultant
Best Buy
05.2021 - 04.2023
- Met regularly with sales manager to discuss sales strategies and brainstorm new ways to encourage customers to buy.
- Built and cultivated relationships with customers and turned prospective leads into happy clients by returning messages quickly and answering questions truthfully.
- Trained personnel in proven consultative sales approaches, as well as sales and follow-up processes.
- Utilized extensive communication and interpersonal skills to reach out to 10 new prospective leads.
- Evaluated clients' needs and created plan of action to provide solutions.
- Explained important information regarding features and functions for various products so that customer was knowledgeable.
- Provided high level of tailored service to each and every customer, which helped to build lucrative, lasting partnerships.
Manger of In-Home Design Sales
Best Buy
02.2018 - 05.2021
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Facilitated business by implementing practical networking techniques.
- Managed accounts to retain existing relationships and grow share of business.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Trained and supervised new employees to use selling strategies and apply best practices.
Home Theater/Magnolia Supervisor
Best Buy
10.2016 - 02.2018
- Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
- Instruct staff on how to handle difficult and complicated sales
- Assign employees to specific duties
- Have daily, weekly and monthly follow ups and 1:1's
- Change plans and tactics based on a change in traffic and environments
- Validate all employees are giving the best customer service and full solution
Home Theater and Appliances Team Lead
Best Buy
11.2014 - 10.2016
- Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
- Coach and train employees to provide the best customer experience and the full solution
- Enforce safety, health, and security rules.
- Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.
- Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise.
- Establish and implement policies, goals, objectives, and procedures for their department.
- Plan and coordinate advertising campaigns and sales promotions, and prepare merchandise displays and advertising copy.
- Eden Prairie, MN
Sales Associate
Best Buy
11.2012 - 11.2014
- Greet customers and ascertain what each customer wants or needs.
- Describe merchandise and explain use, operation, and care of merchandise to customers.
- Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
- Compute sales prices, total purchases and receive and process cash or credit payment.
- Answer questions regarding the store and its merchandise.
- Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
- Demonstrate use or operation of merchandise.
- Watch for and recognize security risks and thefts, and know how to prevent or handle these situations.
- Clean shelves, counters, and tables.
- Shakopee, MN
Games Operator
Valleyfair
04.2012 - 11.2012
- Operating games for customer who are trying to win prizes
- Handle Money transfers
- Speak out to get customers interested in your game
Education
Bachelor of Science - Marketing
METROPOLITAN STATE UNIVERSITY
Saint Paul, MN 01.2020 - 12.2023
Associate of Science - Engineering
NORMANDALE COMMUNIT COLLEGE
Bloomington, MN05.2016
High School Diploma -
SHAKOPEE HIGH SCHOOL
Shakopee, MN06.2013
Skills
- Ability to adapt
- Client Relationship-Building
- Fast learner
- Team player
- Presentation Skills
- Effective Working Relationships
- Concise Communication
- Product and Service Knowledge
- Excellent attention to detail
- Customer Needs Assessments
- Effective Customer Communication
Custom
Outside of work I enjoy traveling with my wife and two kids. Out favorite place to visit is Southwest Florida, specifically Fort Myers and Sanibel Island. We spend out time relaxing on the beach looking for shells and enjoying the water and weather. I am a big Minnesota sports fan and each year I try to be a part of as many Fantasy Football leagues as possible.
Languages
Timeline
Appliance Specialist
Warners' Stellian
05.2023 - Current
Senior Sales Consultant
Best Buy
05.2021 - 04.2023
Bachelor of Science - Marketing
METROPOLITAN STATE UNIVERSITY
01.2020 - 12.2023
Manger of In-Home Design Sales
Best Buy
02.2018 - 05.2021
Home Theater/Magnolia Supervisor
Best Buy
10.2016 - 02.2018
Home Theater and Appliances Team Lead
Best Buy
11.2014 - 10.2016
Sales Associate
Best Buy
11.2012 - 11.2014
Games Operator
Valleyfair
04.2012 - 11.2012
Associate of Science - Engineering
NORMANDALE COMMUNIT COLLEGE
High School Diploma -
SHAKOPEE HIGH SCHOOL
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