Krystal Blake
Baltimore,MD
Summary
Proven track record in data management and customer service, exemplified during tenure at Athena Consulting. Excelled in document processing and problem-solving, enhancing team collaboration and data accuracy. Achieved significant improvements in customer satisfaction and operational efficiency, showcasing advanced MS Office skills and a customer-oriented approach.
Overview
7
7
years of professional experience
Work History
Maryland State Child Support Data Entry Clerk
Athena Consulting
Baltimore, MD
08.2021 - Current
- Maintained database by entering new and updated customer and account information.
- Contacted customers via phone or email to address data inquiries.
- Responded to daily inquiries and requests within mandated timeframe to meet deadlines.
- Maintained confidentiality of sensitive information, including medical records and withholdings.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Front Desk Receptionist
Rivas Weight Loss
Baltimore , MD
03.2021 - 06.2021
- Managed multi-line telephone system, directing calls to appropriate departments.
- Assisted with scheduling appointments for clients and visitors.
- Greeted customers warmly and made them feel welcome.
- Provided administrative support including photocopying, faxing, and filing.
- Handled payment processing and provided customers with receipts and proper bills and change.
Count Room Attendant
Horseshoe Casino
Baltimore , MD
11.2017 - 06.2021
- Adhered to security protocols and cash-handling best practices to maintain correct totals.
- Resolved customer complaints in a professional manner while ensuring customer satisfaction.
- Created and maintained records detailing monetary transactions, resolved discrepancies and verified funds accuracy with accounting staff.
- Identified slot machine issues, completing basic repairs, and communicating with maintenance personnel to schedule more extensive repair work.
- Exchanged money, credit, tickets, or casino chips for patrons.
Education
High School Diploma -
Patterson High
Maryland06-2009
Skills
- Collecting information
- Document processing
- Team collaboration
- Typing accuracy
- Advanced MS office suite
- Problem-solving
- Data entry
- Customer Service-oriented
- Independent worker
- Data management
- Document scanning
Timeline
Maryland State Child Support Data Entry Clerk
Athena Consulting
08.2021 - Current
Front Desk Receptionist
Rivas Weight Loss
03.2021 - 06.2021
Count Room Attendant
Horseshoe Casino
11.2017 - 06.2021
High School Diploma -
Patterson High