Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Krystal Brown

Lindenwold,NJ

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment.

Successfully works as part of a team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Cashier

TJX Marshalls
Woodbury, NJ
09.2023 - Current
  • Processed payments by cash,cheque,credit/debit cards and gift cards,Maintained a balanced cash drawer,.
  • Built relationships with customers to encourage repeat business.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.

Customer Service Representative

Thaivanni Enterprise (Rubis Service Station)
St. Ann's Bay, Jamaica
09.2021 - 03.2023
  • Assisted customers with purchases from store. Handle transactions for Western Union and Bill Express
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Customer Service Representative

IBEX Global (Amazon Account)
St. Ann's Bay, Jamaica
09.2020 - 07.2021
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Assisted new hires with resolving problems with knowledgeable and friendly service to customers which helps with great survey feedback.

Customer Service Representative

Conduent Call Center (Royal Caribbean Int Account)
Montego Bay, Jamaica
09.2017 - 07.2020
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Answered incoming calls and emails
  • Provided customer support or assistance with product and service transactions.

Education

Level 3 Diploma - Business Management Supervision

National Council On Technical & Vocational & Train
St. Ann's Bay, Jamaica
12.2018

High School Diploma -

York Castle High School
Browns Town, Jamaica
07.2009

Skills

  • Creative Problem-Solving
  • Money Handling
  • Report Generation
  • Honest and Dependable

Certification

  • (IBM) Cousera Introduction to Cybersecurity Tools & Cyber Attacks
  • National Council On Technical & Vocational & Training HEART Certificate (Level 3 Diploma)
  • Hospitality Service Training (Gift Shop Department,Sandals Ocho Rios)
  • Caribbean Examinations Council Secondary Education Certificate

Timeline

Cashier

TJX Marshalls
09.2023 - Current

Customer Service Representative

Thaivanni Enterprise (Rubis Service Station)
09.2021 - 03.2023

Customer Service Representative

IBEX Global (Amazon Account)
09.2020 - 07.2021

Customer Service Representative

Conduent Call Center (Royal Caribbean Int Account)
09.2017 - 07.2020

Level 3 Diploma - Business Management Supervision

National Council On Technical & Vocational & Train

High School Diploma -

York Castle High School
Krystal Brown