Krystal Brown
Lindenwold,NJ
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment.
Successfully works as part of a team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Cashier
TJX Marshalls
09.2023 - Current
- Processed payments by cash,cheque,credit/debit cards and gift cards,Maintained a balanced cash drawer,.
- Built relationships with customers to encourage repeat business.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
Customer Service Representative
Thaivanni Enterprise (Rubis Service Station)
09.2021 - 03.2023
- Assisted customers with purchases from store. Handle transactions for Western Union and Bill Express
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Customer Service Representative
IBEX Global (Amazon Account)
09.2020 - 07.2021
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Assisted new hires with resolving problems with knowledgeable and friendly service to customers which helps with great survey feedback.
Customer Service Representative
Conduent Call Center (Royal Caribbean Int Account)
09.2017 - 07.2020
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Answered incoming calls and emails
- Provided customer support or assistance with product and service transactions.
Education
Level 3 Diploma - Business Management Supervision
National Council On Technical & Vocational & Train
St. Ann's Bay, Jamaica12.2018
High School Diploma -
York Castle High School
Browns Town, Jamaica07.2009
Skills
- Creative Problem-Solving
- Money Handling
- Report Generation
- Honest and Dependable
Certification
- (IBM) Cousera Introduction to Cybersecurity Tools & Cyber Attacks
- National Council On Technical & Vocational & Training HEART Certificate (Level 3 Diploma)
- Hospitality Service Training (Gift Shop Department,Sandals Ocho Rios)
- Caribbean Examinations Council Secondary Education Certificate
Timeline
Cashier
TJX Marshalls
09.2023 - Current
Customer Service Representative
Thaivanni Enterprise (Rubis Service Station)
09.2021 - 03.2023
Customer Service Representative
IBEX Global (Amazon Account)
09.2020 - 07.2021
Customer Service Representative
Conduent Call Center (Royal Caribbean Int Account)
09.2017 - 07.2020
Level 3 Diploma - Business Management Supervision
National Council On Technical & Vocational & Train
High School Diploma -
York Castle High School
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