Professional marketing representative with track record of driving brand awareness and consumer interaction. Proven ability to execute strategic promotional activities, fostering positive relationships and enhancing brand loyalty. Consistent team collaborator with focus on achieving impactful results and adapting to dynamic marketing needs. Expertise in event coordination and public speaking. Diligent and responsible Cashier with excellent history of running smooth, accurate registers, keeping merchandise stocked and maintaining cleanliness. Offering experience in FOH and BOH roles. Well-organized and dependable with unparalleled dedication to team success, business operations, and customer loyalty. Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature. Merchandising professional with proven track record of ensuring efficient product placement and inventory management. Known for strong focus on teamwork and consistently achieving operational goals. Reliable and adaptable, skilled in maintaining organized stock areas and ensuring timely restocking.
Hi, I’m
Princess Simon
Richardson,Texas
Summary
Overview
1
Certification
Work History
Del TacoMoreno valley
Cashier
01 2020 - 06 2021
Job overview
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Built relationships with customers to encourage repeat business.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Helped customers complete purchases, locate items, and join reward programs.
- Addressed customer needs and made product recommendations to increase sales.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Amazon IncLas vegas
Returns Processor
09 2021 - 02 2022
Job overview
- Provided documentation and calculations to support inventory distribution decisions.
- Documented returned product details in [Software] inventory tracking system.
- Increased productivity through streamlined processes and system efficiency.
- Provided exceptional customer service during all stages of the return process, addressing concerns and resolving issues promptly.
- Collaborated with warehouse team to accurately identify and restock returned products in a timely manner.
- Strengthened relationships with vendors by effectively communicating product quality issues identified through the returns process.
- Initiated proactive communication with customers regarding status updates on their returns requests, fostering positive relationships through transparency and professionalism.
- Unloaded, inspected, and stored damaged and returned products.
- Evaluated product condition upon return, determining eligibility for refund, exchange, or repair according to company policies.
- Collaborated with team members to facilitate returns quickly and provide outstanding customer service.
- Assisted in the preparation of monthly reports on returns processing performance, providing valuable insights for continuous improvement efforts.
- Reduced product loss by [Number]% over [Number] years by maintaining secure environment and workflows.
- Enhanced customer satisfaction by efficiently processing return requests and maintaining accurate records.
- Conducted regular audits of returns inventory to identify discrepancies, initiating corrective actions when necessary.
- Maintained company processing standards across [Number] product lines.
- Reduced processing time by consistently meeting or exceeding daily targets, ensuring prompt customer refunds or exchanges.
Panera BreadKaty, Tx
Crew Team Member
02 2022 - 08 2023
Job overview
- Showcased excellent problem-solving skills when faced with unexpected challenges, working to find effective solutions and maintain customer satisfaction.
- Contributed to the achievement of company targets through consistent delivery of high-quality service.
- Checked and restocked utensils and condiments in appropriate locations for guests.
- Demonstrated versatility by cross-training in multiple stations, allowing for increased flexibility during busy periods.
- Completed transactions accurately while maintaining superior cash handling skills and following security protocols.
- Utilized strong communication abilities to relay order details clearly between front-of-house staff and kitchen team members.
- Improved customer satisfaction by consistently providing friendly and efficient service.
- Greeted customers at drive-thru and took food orders.
- Assisted in increasing sales through upselling menu items and promoting limited-time offers to guests.
- Expedited food preparation processes by efficiently assembling orders according to established guidelines.
- Operated register to process payments and collect cash payment for order totals.
- Used proper techniques to prepare food and ingredients.
- Worked well with teammates and accepted coaching from management team.
- Became familiar with products to answer questions and make suggestions.
- Resolved customer complaints quickly and professionally, ensuring repeat patronage.
- Demonstrated strong multitasking abilities by balancing order-taking duties while addressing customer inquiries or concerns simultaneously.
- Took orders, prepared meals, and collected payments.
- Assisted with in-store operations by disassembling delivery boxes, cleaning floors, and dishwashing.
- Collaborated with team members to complete orders.
- Kept food preparation area, equipment, and utensils clean and sanitary.
McdonaldsKaty, Tx
Cashier
09 2022 - 05 2023
Job overview
- Communicated with customers and team members to solve problems.
- Restocked and organized merchandise in front lanes.
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
- Trained team members on cash register operation and cash handling.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Mentored junior cashiers with comprehensive training and ongoing guidance, boosting team performance.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Developed strong relationships with repeat customers through friendly service interactions.
- Assisted customers by answering questions and fulfilling requests.
- Monitored areas for security issues and safety hazards.
- Operated POS cash register and equipment to collect payments.
Taco BellPlano, TX
Team Member
10 2023 - 09 2024
Job overview
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Worked different stations to provide optimal coverage and meet production goals.
- Learned all required tasks quickly to maximize performance.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
WalmartPlano, Tx
Merchandise Stocker
10 2024 - 05 2025
Job overview
- Increased merchandise availability by efficiently organizing stockroom and maintaining inventory levels.
- Participated in ongoing training sessions to stay current on industry trends and best practices related to stocking responsibilities.
- Adapted quickly to new product lines or store layout changes, ensuring a seamless transition and minimal disruption to customer shopping experiences.
- Enhanced customer satisfaction by promptly assisting with product inquiries and location requests.
- Contributed to team success by collaborating with coworkers on various tasks, such as restocking and merchandising.
- Reduced stock discrepancies by diligently documenting incoming shipments and reporting any variances to management.
- Maintained a safe work environment by adhering to company safety guidelines during stocking activities.
- Improved sales floor appearance through timely replenishment of products and regular maintenance.
- Optimized storage space utilization with well-organized backstock areas and clear labeling systems for easy retrieval of products.
- Maximized stock efficiency with proper rotation methods, minimizing expired or damaged items.
- Promoted positive customer experiences by addressing concerns promptly and offering suitable solutions when needed.
- Supported loss prevention efforts, monitoring store areas for possible theft incidents while performing daily tasks.
Nekter Juice Bar Inc.Plano, TX
Shift Lead
08 2024 - 12 2024
Job overview
- Trained and mentored new employees to maximize team performance.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Completed store opening and closing procedures and balanced tills.
- Inventoried materials on weekly basis to identify and resolve discrepancies, maintaining highly accurate and current records.
- Kept employees operating productively and working on task to meet business and customer needs.
- Cultivated an inclusive workplace culture that fostered teamwork and collaboration among diverse employees.
- Responded to and resolved customer questions and concerns.
- Supported upper management during critical decision-making processes by providing valuable insights based on firsthand experiences from shift operations.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Helped store management meet standards of service and quality in daily operations.
- Enhanced customer satisfaction through effective conflict resolution and prompt service.
Pyramid Consulting IncPlano, Tx
Minecraft brand ambassador
10 2024 - 02 2025
Job overview
- Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
- Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.
- Delivered memorable experiences at trade shows through expert knowledge of products, engaging booth design, and compelling interactions with attendees.
- Educated consumers about product benefits, leading to increased interest and sales conversions.
- Drove customer engagement by creating interactive activities that showcased the unique features of promoted products.
- Boosted sales through effective collaboration with store staff to promote products in high-traffic areas.
- Strengthened relationships with retail partners by providing exceptional support, education, and communication on products and promotions.
Education
Moreno valley highschool
Diploma from General Ed.
06.2021
University Overview
- Awarded 4.0 Gpa
- Member of ROTC
Collin County Community College
Associates Degree from Business Management
01.2027
University Overview
- Awarded National Honor Society
- Completed Principles of marketing (MRKG1322)
- Completed Financial Literacy (BUSG1304)
- Completed Organizational Behavior (HRPO 2307)
- Completed Problem Solving and Decision Making (BMGT 2303)
Skills
- Mind for marketing
- Marketing and advertising
- Social media expertise
- Public Relations
- Scheduling
- Product demonstration
- Performance improvement
- Business administration
- Effective communicator
- Relationship builder
- Problem-Solving
- Point of sale operation
- Refunds and exchanges
- Drawer management
- Safe verifications
- Payment collection
- Product and service sales
- Refund handling
- Records Maintenance
- Cash drawer management
- Point-of-sale system operation
- Purchase assistance
- Guest service
- Staff education and training
- Complaint resolution
- Cash Handling
- Creative problem-solving
- Client Service
- Safety processes and procedures
- Daily workflows
- Shelving of products
- Cleaning procedures
- Heavy lifting
- Stocking and replenishing
- Customer relationships
- Security Monitoring
- Equipment operation
- Retail materials management
- Receiving support
- Order fulfillment
- Teambuilding
- Decision-Making
- Self-Motivated
- Good Telephone Etiquette
Certification
- Security License
- Food Handlers Safe
- TABC
Timeline
Cashier
Del Taco
01 2020 - 06 2021
Returns Processor
Amazon Inc
09 2021 - 02 2022
Crew Team Member
Panera Bread
02 2022 - 08 2023
Cashier
Mcdonalds
09 2022 - 05 2023
Team Member
Taco Bell
10 2023 - 09 2024
Merchandise Stocker
Walmart
10 2024 - 05 2025
Shift Lead
Nekter Juice Bar Inc.
08 2024 - 12 2024
Minecraft brand ambassador
Pyramid Consulting Inc
10 2024 - 02 2025
Moreno valley highschool
Diploma from General Ed.
06/2021
Collin County Community College
Associates Degree from Business Management
01/2027