Krystal Cager
Owings Mills,MD
Summary
Dynamic Front End Manager at BJ’s Wholesale Club with a proven track record in enhancing customer satisfaction and streamlining operations. Skilled in cash handling and employee supervision, I fostered a collaborative environment that improved team productivity and reduced wait times, while mentoring staff to achieve high-performance standards.
Overview
11
11
years of professional experience
Work History
Front End Manager
BJ’s Wholesale Club
Owings Mills
10.2022 - Current
- Assisted team in daily front-end operations, ensuring smooth customer service interactions.
- Learned and utilized point-of-sale systems for efficient transaction processing.
- Supported inventory management by organizing stock and assisting with restocking efforts.
- Collaborated with team members to maintain cleanliness and organization of work area.
- Engaged with customers to address inquiries, fostering positive shopping experiences.
- Observed and implemented store policies and procedures, contributing to operational consistency.
- Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.
- Oversaw cashier operations, bookkeeping, and security.
- Maintained excellent store appearance by enforcing cleanliness standards and delegating tasks to team members effectively.
- Maintained strong customer relations and effective customer service standards.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Enhanced customer satisfaction by streamlining front-end operations and implementing efficient check-out procedures.
- Reduced wait times for customers by optimizing staff scheduling and improving employee productivity.
- Evaluated employee performance and made recommendations for improvements.
- Provided excellent customer service in all interactions, modeling desired behaviors for staff and fostering a culture of continuous improvement.
- Coached employees through day-to-day work and complex problems.
- Set high-performance expectations for employees during daily huddles, emphasizing the importance of teamwork towards achieving shared goals.
Manager
Chick-fil-A
Hunt Valley
08.2014 - 10.2022
- Oversaw daily operations, ensuring compliance with safety and quality standards.
- Streamlined workflow processes to enhance team productivity and efficiency.
- Mentored junior staff, fostering a collaborative work environment and skill development.
- Analyzed performance metrics to identify areas for process improvement and optimization.
Education
High School Diploma - Business
Edmondson Westside High School
Baltimore, MD05.2014
Skills
- Customer service
- Employee supervision
- Staff supervision
- Fraud prevention
- Operations management
- Cash handling
- Cash register operation
- Staff management
- Team supervision
- Strategic planning
- Schedule management
- Cash flow management
- Administrative support
- Employee development and training
- Cash flow oversight
- Opening and closing procedures
- Goals and performance
- Display setup
- Relationship building and management
- Problem-solving skills
Timeline
Front End Manager
BJ’s Wholesale Club
10.2022 - Current
Manager
Chick-fil-A
08.2014 - 10.2022
High School Diploma - Business
Edmondson Westside High School