KRYSTAL CAMPBELL
Henderson
Summary
Detail-oriented professional with excellent communication, interpersonal, and creative thinking skills. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hard-working by my peers, I can be relied upon to help your company achieve its goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Medical Assistant
Nevada Nephrology Consultants
Las Vegas
07.2024 - Current
- Responded to patient callbacks and phone-in prescription refill requests.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Organized charts, documents and supplies to maintain team productivity.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Contacted medical facilities to schedule patients for admission.
- Documented notes during patient visits.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Handled general office duties to support administrative staff during peak hours.
- Conducted patient interviews to gather health history, vital signs and information about current medical issues.
- Incorporated outside records into charts and EHR.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Worked effectively in team environments to make the workplace more productive.
Medical Assistant
Stanislaus County Health Services Agency
Modesto
11.2021 - 03.2024
- Managed daily administrative tasks, including scheduling, faxing imaging orders, process referrals, and patient medical record at Family & Pediatric Health Center
- Obtained and accurately recorded patient medical histories, vitals, test results for medical records while ensuring patient confidentiality is maintained
- Prepared treatment rooms for clinical examinations and assisting practitioners with medical procedures and other patient care
- Coordinated referrals to specialists or diagnostic services when needed
- Managed work queues, answering inquiries from patients regarding their health status or treatment plans
- Provided excellent customer service to patients and healthcare providers in a fast-paced medical office setting
Medical Assistant
NorCal Urgent Care
Manteca
10.2017 - 05.2020
- Oversaw administrative duties; answering calls, scheduling appointments, patient check-in and discharge, processing payments, and filing documents while maintaining HIPAA standards
- Managed onboarding tasks for new staff, ensuring employment laws and guidelines were followed
- Provided medical assistance to over 200 patients in a month
- Analyzed work-place practices and procedures, with the focused goal of improving approaches in productivity, quality, and customer service
- Served as a liaison between Insurance company and patients; resolved several conflicts
- Processes and verifies Insurance benefits, eligibility, and disability insurance claims
- Processed requests for information and released information to persons or agencies according to regulations
- Trained new medical assistants on office procedures and protocols
Education
Associate of Science degree - Clinical and Administrative Medical Assistanting
San Joaquin Valley College
Modesto, CA02.2016
Associate's degree - Healthcare Information Technologist Candidate
Community Based Education and Development
Los Angeles, CASkills
- Patient Flow Management
- HIPAA Compliance
- Medical Terminology
- Medical office administration
- Medical Records Management
- Insurance Verification
- Referrals
- Pre-authorizations
- Google suite proficiency
- MS office expertise
- Healthcare systems
Certification
- CPR Certification, 07/01/25
- BLS for Healthcare Providers, 07/01/25
- National Certified Medical Assistant, 08/01/24
References
References available upon request
Awards
- National Honor Society
- Dean's List
Timeline
Medical Assistant
Nevada Nephrology Consultants
07.2024 - Current
Medical Assistant
Stanislaus County Health Services Agency
11.2021 - 03.2024
Medical Assistant
NorCal Urgent Care
10.2017 - 05.2020
Associate of Science degree - Clinical and Administrative Medical Assistanting
San Joaquin Valley College
Associate's degree - Healthcare Information Technologist Candidate
Community Based Education and Development