Krystal Carlson
Butte Stuff
Butte,MT
1
Certification
20
years of professional experience
Self driven and productive Assistant Manager and retail shop operator who keeps safety and customer satisfaction front and center. Over 20 years of experience working with the public in a versatile and multi-tasking position at the Civic Center.
Work History
Assistant Manager
20 Years 3 Months- Oversee scheduling, correspondence, and documentation processes to optimize the Civic Center Manager's operational efficiency.
- Direct daily operations of the Civic Center in Manager's absence.
- Lead cross-functional teams to execute large-scales events, while maintaining high quality standards.
- Monitor Civic Center budgets to ensure optimal allocation of resources and cost-effectiveness.
- Accountable for all cash reconciliations and revenues that flow through the Civic Center, ensuring accurate financials while reporting monthly to Finance and minimizing discrepancies.
- Point of contact for prospective user's, assisting with logistics for various events, optimizing space utilization and seat map setups.
- Oversee the daily box office and concession activities, ensuring technology runs smoothly and staffed sufficiently.
- Oversee setup and monitor the box office operations for promoters, ensuring seamless online ticketing processes.
- Problem solve technology during events, ensuring smooth transactions and processes within the box office, concessions, scoreboard, scorer's table and ATM machines.
- Establish seamless operation of scoreboard and digital displays to enhance event experiences.
- Oversee content management for external reader board and coordinate timely and accurate updates for the Civic Center website.
- Manage concession & box office inventory to minimize stockouts while reducing overhead costs.
- Offer hands-on assistance to staff and customers, while assessing needs.
- Assist in recruiting, interviewing, hiring, and on boarding new employees to maintain adequate staffing levels.
- Establish partnerships with local vendors, organizations, and festivals.
- Collaborate with all departments within Butte-Silver Bow to address diverse topics.
- Engaged in union negotiations to promote fair labor practices and ensure equitable agreements.
- Develop strong working relationships with staff and community partners, fostering a positive work environment.
- Improve customer satisfaction by addressing and resolving complaints promptly.
- Analyze feedback from patrons to drive enhancements in service and event offerings.
- Generate repeat business through exceptional customer service.
Shop Owner
17 Years 7 Months- Oversee daily operations to ensure efficient store management and customer satisfaction.
- Manage inventory control, optimizing stock levels and reducing waste.
- Train and mentor staff on product knowledge and customer service excellence.
- Ensure compliance with health and safety regulations, maintaining a safe shopping environment.
- Develop a loyal customer base by consistently delivering high-quality products and personalized service.
Education
Bachelor of Science - Business
International Assoc. of Venue Managment School - Venue Management
Bachelor of Science - Secondary Education
Skills
Business Operations
Grant Writing
Networking and partnerships
Government Budget Management
Community Engagement
Marketing Experience & Social Media Marketing
Certification
- Emergency Services Training (Butte-Silver Bow)
- Management Training Courses (Butte-Silver Bow)
- Attended various conferences, focusing on ticketing topics
- CPR & First-Aid Certified
Timeline
Shop Owner
Butte Stuff
01.2009 - CurrentRead More
Assistant Manager
Butte Civic Center / Butte-Silver Bow
05.2006 - CurrentRead More
IAVM School - Year 1
International Assoc. of Venue Managment School from Venue Management
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Universtiy of Montana Tech
Bachelor of Science from Business
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Western Montana College
Bachelor of Science from Secondary Education
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