Krystal Carrillo
Milpitas
Summary
Highly versatile individual with over 15 years of experience in Claims Processing, Operations Management, and Payroll Administration. Proven track record at industry leaders like Tesla and Walmart in managing high-volume workflows, assessing property damage, and leading teams of 15+. Certified Payroll Professional with expertise in Accounts Receivable (AR), subrogation, and regulatory compliance. Skilled in Workday, CCC ONE, and advanced Excel. Strong leader and communicator dedicated to operational efficiency, strong problem-solving abilities, willingness to learn with exceptional customer service. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Compliance professional with demonstrated expertise in regulatory adherence and risk management. Adept at developing and implementing compliance programs that ensure alignment with industry standards. Known for strong focus on team collaboration and achieving results, with flexible approach to evolving needs. Skilled in policy development, auditing, and problem-solving, ensuring organizational integrity and trust.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Prevailing Wage Compliance Specialist
Vulcan Materials Company (Spherion Staffing)
San Jose, CA
05.2026 - 06.2026
- Prevailing Wage Compliance Specialist experience managing high-volume public works reporting for Northern California infrastructure projects. Expert in the end-to-end certification process, including weekly DIR eCPR submissions via XML upload technology and Points North Software. Proven track record of ensuring 100% accuracy in labor classifications and fringe benefit declarations across multiple counties.
- Multi-County Wage & Fringe Management: Managed labor compliance for large-scale infrastructure projects spanning multiple Northern California counties, accurately applying varying pay rates and diverse fringe benefit determinations specific to each locality.
- Software-Driven Reporting: Streamline certified payroll workflows using the Points North Software System, automating the generation of accurate weekly reports for multi-million dollar public works contracts.
- Weekly DIR Submissions: Orchestrate weekly XML uploads to the California DIR eCPR portal, maintaining a 100% on-time filing record for various Northern California facilities.
- Client Records & Documentation: Facilitate transparent communication by emailing DIR submission receipts and compliance packets directly to clients and prime contractors for their permanent records, preventing payment holds and ensuring project transparency.
- Software Systems: Points North Certified Payroll Reporting, California DIR eCPR Portal, LCPtracker, Advanced Microsoft Excel (VLOOKUPs; Pivot Tables, Data Reconciliation).
- Ensured compliance with federal, state, and local regulations through thorough documentation and audits.
Claims Processor
Tesla (West Valley Staffing)
Remote
02.2024 - 01.2026
- Maintained accurate documentation of all interactions, relevant findings, and decisions made during the claims handling process
- Reviewed policy terms and conditions to ensure accurate interpretation and application during the claims process
- Assessed property damage through physical inspections or review of repair estimates provided by contractors or repair shops
- Provided exceptional customer service throughout the entire claims process by addressing inquiries promptly and professionally
- Document Management: Review, log, route, and verify incoming claims documents, photos, High attention to detail and accuracy.
- Strong clerical and organizational skills.
- Claim Routing & Logging: Reviewing incoming documents to ensure they are properly logged and routed to the correct teams or adjusters.
- Administrative Support: Prepare reports, manage email queues, and support claims adjuster
- Process Efficiency: Maintain high-volume output to meet tight deadlines.
- Fraud/Risk Detection: Identify inconsistencies, red flags, or potential misrepresentations in submissions.
- Customer Service: Provide support to internal and external customers. Ability to work in a fast-paced environment.
- Communicating with customers, agents, and repair facilities via phone, email, and text to resolve pending claims.
- Subrogation Processors
- Case Identification: Using data analytics or AI. Adjusters and investigators gather evidence, assess liability, and review documentation.
- Issue Demands: Electronically send subrogation demands to other insurance companies.
- Upload and processed attachments police reports, photos, and repair invoices, estimates directly within the file.
- Negotiation & Settlement: Analysts negotiate with the at-fault party's insurer. If they cannot agree, the case may go to Arbitration Perform "Responder Actions" like making counter-offers, accepting liability, or denying a claim processing for adjuster review.
- CCC Intelligent Solutions pulls repair data, photos, and invoices directly from the CCC ONE estimate to build a digital demand
- Processed insurance claims efficiently, ensuring accuracy and compliance with company policies.
- Reviewed and analyzed claim documentation to identify discrepancies and ensure timely resolutions.
- Maintained detailed records of claims activity in internal systems, ensuring data integrity and accessibility.
Claims Processor
Tesla (West Valley Staffing)
Remote
02.2024 - 01.2026
- Maintained accurate documentation of all interactions, relevant findings, and decisions made during the claims handling process
- Reviewed policy terms and conditions to ensure accurate interpretation and application during the claims process
- Assessed property damage through physical inspections or review of repair estimates provided by contractors or repair shops
- Provided exceptional customer service throughout the entire claims process by addressing inquiries promptly and professionally
- Document Management: Review, log, route, and verify incoming claims documents, photos, High attention to detail and accuracy.
- Strong clerical and organizational skills.
- Claim Routing & Logging: Reviewing incoming documents to ensure they are properly logged and routed to the correct teams or adjusters.
- Administrative Support: Prepare reports, manage email queues, and support claims adjuster
- Process Efficiency: Maintain high-volume output to meet tight deadlines.
- Fraud/Risk Detection: Identify inconsistencies, red flags, or potential misrepresentations in submissions.
- Customer Service: Provide support to internal and external customers. Ability to work in a fast-paced environment.
- Communicating with customers, agents, and repair facilities via phone, email, and text to resolve pending claims.
- Subrogation Processors
- Case Identification: Using data analytics or AI. Adjusters and investigators gather evidence, assess liability, and review documentation.
- Issue Demands: Electronically send subrogation demands to other insurance companies.
- Upload and processed attachments police reports, photos, and repair invoices, estimates directly within the file.
- Negotiation & Settlement: Analysts negotiate with the at-fault party's insurer. If they cannot agree, the case may go to Arbitration Perform "Responder Actions" like making counter-offers, accepting liability, or denying a claim processing for adjuster review.
- CCC Intelligent Solutions pulls repair data, photos, and invoices directly from the CCC ONE estimate to build a digital demand
- Processed insurance claims efficiently, ensuring accuracy and compliance with company policies.
- Reviewed and analyzed claim documentation to identify discrepancies and ensure timely resolutions.
- Maintained detailed records of claims activity in internal systems, ensuring data integrity and accessibility.
Corporate Payroll Administrator
Trademark Staffing Inc. Corporate Office
San Jose, CA
10.2021 - 12.2023
- Weekly payroll processing.
- Managing eight branch locations Northern/Southern California.
- Report-sales, ACH, Invoice, unapplied cash.
- Maintain up to date billing.
- Monitoring AR ledger accounts aging to ensure accuracy and compliance.
- Send final Invoices to clients in a timely matter.
- Monitor all accounts and communication with clients regarding pass due invoices.
- Ensure proper application of payments to invoices including wire, check, credit card payments.
- Review and research invoice billing issues to resolve discrepancies process, credits and adjustments if needed
- Reconcile with accounts payable billing and other departments as needed.
- Excellent communication skills.
- Knowledge carvin payroll software.
- Excel knowledge.
- Maintain aging report 30-60-90 reports with collections/ AP.
- Managed payroll discrepancies, providing timely resolutions to enhance employee satisfaction.
- Processed payroll garnishments such as tax liens and child support.
- Responded to employee inquiries to provide information regarding payroll deductions and related issues.
- Facilitated year-end reporting by preparing accurate W-2 forms for all employees within required deadlines.
- Trained and mentored new payroll staff to apply best practices and follow department procedures.
- Tracked employee vacation, sick and personal time.
- Updated employee files with new details such as changes in address or salary levels.
- Generated reports to track employee time and attendance.
- Process time cards for payroll.
- Process prevailing wage weekly DIR submissions.
- Knowledge DIR entries
- Human resources , Direct deposit
- Processed payroll for diverse client base, ensuring compliance with federal and state regulations.
- Weekly DIR Submissions
Coach Operations Manager
Walmart #2119
Milpitas, CA
12.2018 - 09.2021
- Maintains store operational requirements by scheduling and assigning employees, following up on work results.
- Maintains store staff by recruiting, selecting, orienting, and training employees.
- Maintains store staff job results by coaching, counseling, and disciplining employees planning, monitoring, and appraising job results.
- Achieves financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
- Identifies current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements.
- Ensures availability of merchandise and maintains inventories. pricing policies by reviewing merchandising activities; determining additional needed sales promotion authorizing clearance sales studying trends.
- Display plans analyzing operating and financial statements for profitability ratios.
- Secures merchandise by implementing security systems and measures.
- Protects employees and customers by providing a safe and clean store environment.
- Maintains the stability and reputation of the store by complying with legal requirements.
- Determines marketing strategy changes by reviewing operating and financial statements and departmental sales records.
- Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; and participating in professional societies.
- Maintains operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures, contributes to team effort by accomplishing related results as needed.
- Led training programs for new associates, enhancing onboarding efficiency and knowledge retention.
- Developed and implemented strategies to improve team performance and customer service outcomes.
Claims Supervisor
Walmart
Milpitas, CA
12.2016 - 12.2018
- Supervise staff making determinations about insurance policy coverage and claims.
- Managing report for chargebacks from distribution warehouse.
- Oversee the work of outside vendors, appraisers, and adjusters.
- Investigate, evaluate, negotiate, and settle high level claims.
- Review claim files to ensure compliance with company policy and quality standards.
- Scanning all damaged merchandise out of inventory in a timely manner.
- Keeping chargebacks to a minimum to lower inventory loss.
- Complete recalls in a timely manner for safety reasons.
- Practice all hazard waste disposal processes.
- Maintains the claims and hazardous waste storage area in accordance with company policies and procedures by properly handling claims and returns; zoning the area; arranging and organizing.
- Merchandise/supplies; identifying shrink and damages; and ensuring a safe work environment.
- Truck invoices receiving and MTR
- Supervised claims processing to ensure compliance with company policies and procedures.
- Mentored team members on effective claim resolution and customer service strategies.
Auto Care Manager
Walmart
Milpitas, CA
01.2013 - 12.2016
- Managed auto shop bay & service center oversea 15 technicians/associates.
- Knowledge of vehicle warranty and policies.
- Shop inventory control, budgeting.
- Answered vehicle questions and recommendations on products and recalls.
- Accepted and processed payments for completed services.
- Assist customer locate desired merchandise.
- Daily, weekly, monthly reports up to date and in compliance with store.
- Ensure compliance with all government regulation and requirement for environmental policy with state laws.
- Handle a safe and clean used oil, battery, pick up in a timely manner.
- Trained and mentored new associate.
- Human Resource, hiring, coaching, termination, promotion, training.
- Financial acumen.
- ASE certification.
- Process claims for vehicles damages.
- Invoicing and shipping FedEx, ATD.
- Administration.
- Collaborated with store manager to maintain daily operations.
Invoice Clerk
Walmart
Milpitas, CA
11.2010 - 01.2013
- Corrected entries on invoices for discrepancies in pricing, quantity of merchandise and total amounts.
- Match invoices to purchase orders and packing slips – ensure appropriate approval.
- Maintain records of invoices posted, payment collected, chargebacks.
- Responsible for checking each invoice for accuracy & maintaining log reports.
- Work closely with warehouse staff to assure truck deliveries are on schedule on a timely manner.
- Research daily, weekly, monthly billing reports on smart system software and Walmart billing portal.
- Processed Mislabeled program to prevent shrink prevention inventory adjustment/increase.
- Contact Vendors regarding errors or duplicate invoice payments.
- Cleared monthly journal for entire store expenses.
- Organized, kept inventory of offices and store supplies.
- Processed and verified invoices for accuracy and compliance with company policies.
- Maintained organized records of financial transactions to support auditing efforts.
- Collaborated with vendors to resolve discrepancies in billing and payment issues.
- Reconciled accounts receivable to general ledger.
Call Center Representative
California's Great America ( Seasonal)
Santa Clara, CA
01.2010 - 10.2010
- Answer high level calls to respond to customer request.
- Booking events.
- Transfer customer calls to appropriate departments.
- Identify, research and resolve customer issues using company's database.
- Followed up on customers inquires not immediately resolved for customer satisfaction.
- Completed call logs and reports.
- Knowledge on company pricing, and services to provide to customer inquiry.
- Managed high call volumes while ensuring exceptional customer service and satisfaction.
- Met customer call guidelines for service levels, handle time and productivity delivered prompt service to prioritize customer needs.
Office Administrator
Sunnyvale Chevrolet Dealership
Sunnyvale, CA
01.2007 - 12.2009
- Answered multiple incoming phone calls transferring to requested departments.
- Process contracts and related vehicle sales documentation, ensuring accuracy.
- Completed new/used vehicle contacts.
- Submit contract to DMV.
- Daily bank deposit.
- Closed repair orders, collect payments
- Scan, faxed, copied.
- Coordinated office operations, ensuring efficient communication between departments and improved workflow.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
Certification
- Driver's License
- CPR Certification
- Non-CDL Class C
- Certified Payroll Professional
Additional Information
Authorized to work in the US for any employer
Timeline
Prevailing Wage Compliance Specialist
Vulcan Materials Company (Spherion Staffing)
05.2026 - 06.2026
Claims Processor
Tesla (West Valley Staffing)
02.2024 - 01.2026
Claims Processor
Tesla (West Valley Staffing)
02.2024 - 01.2026
Corporate Payroll Administrator
Trademark Staffing Inc. Corporate Office
10.2021 - 12.2023
Coach Operations Manager
Walmart #2119
12.2018 - 09.2021
Claims Supervisor
Walmart
12.2016 - 12.2018
Auto Care Manager
Walmart
01.2013 - 12.2016
Invoice Clerk
Walmart
11.2010 - 01.2013
Call Center Representative
California's Great America ( Seasonal)
01.2010 - 10.2010
Office Administrator
Sunnyvale Chevrolet Dealership
01.2007 - 12.2009