Krystal Cooke
North Zulch
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Automotive and Hospitality industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.
Overview
15
15
years of professional experience
Work History
Service Advisor
Purdy Mazda (Formally Douglass Mazda)
Bryan, TX
09.2024 - Current
- Assisted customers with service inquiries and appointments, enhancing customer satisfaction.
- Coordinated service schedules to optimize workflow and resource allocation.
- Communicated effectively with technicians to ensure accurate service delivery.
- Managed customer follow-ups post-service to ensure satisfaction and address concerns.
Service Advisor
Allen Honda
College Station, TX
11.2020 - 09.2024
- Utilized dealership management software to track service history and customer interactions.
- Educated customers on vehicle tint, windshield and PDR repairs, promoting long-term service relationships.
- Streamlined parts ordering process, reducing wait times for customers and technicians.
- Resolved customer complaints promptly, fostering a positive dealership experience.
- Assisted with various dealership operations, including parts department tasks such as ordering parts at the desk and over the phone. Supported cashier duties by processing payments. Provided reception support as needed. Progressed from entry-level position to manager of the tint, windshield, and PDR department while continuing to assist in other areas. Offered porter assistance as required.
Front Desk Clerk
Hampton Inn By Hilton
Bryan, TX
02.2019 - 11.2020
- Managed guest check-in and check-out processes efficiently.
- Assisted guests with inquiries, providing exceptional customer service.
- Coordinated room assignments and maintained accurate reservation records.
- Ensured cleanliness and readiness of front desk area at all times.
Assistant Manager
Jetta INC
Houston, TX
08.2011 - 11.2018
- Oversaw daily operational activities, ensuring alignment with company policies and procedures.
- Led team in implementing process improvements, enhancing workflow efficiency and productivity.
- Developed training programs for staff, fostering skill development and performance enhancement.
- Analyzed sales data to identify trends, informing strategic decisions and inventory management.
- Owners sold due to old age
Education
High School Diploma -
Katy High School
Katy, TXSkills
- Customer service
- Computer skills
- Multitasking and organization
- Vehicle assessment
- Strong work ethic
- Listening skills
- Attention to detail
- Service estimates
- Service recommendations
- Team player mentality
- Handling customer complaints
- Complaint resolution
- Price quoting
- Goal-oriented mindset
- Service scheduling
- Staff education and training
- Performance goals
- Repairs scheduling
- Customer relationship management
- Quality control
- Warranty claims process management
Timeline
Service Advisor
Purdy Mazda (Formally Douglass Mazda)
09.2024 - Current
Service Advisor
Allen Honda
11.2020 - 09.2024
Front Desk Clerk
Hampton Inn By Hilton
02.2019 - 11.2020
Assistant Manager
Jetta INC
08.2011 - 11.2018
High School Diploma -
Katy High School