Krystal Corbo
Saint Augustine,USA
Summary
Dynamic and results driven individual with a proven track record of driving sales and successful account management while maintaining a knowledgeable team through consistent training and feedback. Experienced in providing leadership, mentorship and employee development. Skilled in upholding quality standards, communication, and resolving customer concerns. Seeking a challenging role to further enhance skills and make a positive impact. Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
6
6
years of professional experience
Work History
General Manager
Scenthound
04.2023 - Current
- Drive membership sales through health and wellness education to clients
- Drive employee development through leadership, training, and performance reviews while upholding quality standards through hands-on participation and employee audits
- Promptly and accurately communicate information from upper management to appropriate team members, as well as clients
- Handle accounts proactively to manage client expectations; Resolve customer concerns
Sales Associate/ Front Desk
Scenthound
04.2023 - 10.2023
- Managed over 500 customer profiles and associated records through phone calls (inbound/outbound) scheduling appointments, handling invoice issues, answering general questions
- Drove KPIs– average ticket price and rebook ratio – through memberships, service add-ons, and retail sales
- Developed membership leads; Followed up with potential members to facilitate discovery calls and educate on solutions
Sales Support Specialist – Hybrid/Remote
Laerdal Medical
11.2021 - 01.2023
- Processed accurate quotes and proposals in a timely manner with attention to detail and accuracy
- Provided primary administrative support with an innovative approach for Client Executives, Regional Channel Managers, National Accounts team and Government team
- Provided administrative support for regional events (Mini SUN, Major SUNs, and workshops)
- Utilized Salesforce to ensure opportunities were up to date, activities were current and accounts were managed appropriately
Customer Support Specialist – Hybrid Remote
Laerdal Medical
12.2020 - 11.2021
- Processed customer orders and assisted with customer inquiries via phone, fax, email, and webchat
- Created and updated contacts in Salesforce; documented account activities and handled support cases per department standards
- Assisted with inquiries regarding invoices, shipping, product availability, as well as facilitate conversations regarding credit policies and new account eligibility
Service Dispatcher Office /Manager
Atlantic Westchester
05.2018 - 12.2020
- Managed all incoming calls on multi phone line system
- Scheduled up to 25 HVAC technicians prioritized work orders
- Assigned technicians to maximize profitability and customer satisfaction
- Coordinated with billing department to ensure timely invoicing
- Handled after hour emergency calls and technician scheduling
- Developed efficient strategies and provided training to employees
Education
Aesthetician License -
No Degree - Aesthetics
New York School of Esthetics
White Plains NY Skills
- Salesforce
- Microsoft Office Suite
- CRM Software
- Organizational communication
- Problem-solving
- Detail-oriented
- Customer service
- Multitasking
- Prioritization
- Efficiency in fast-paced environment
- Efficient multi-tasker
- Effective leader
- Time Management
- Training and coaching
- Customer Relations
- Administrative Skills
- Verbal and written communication
- Client Relations
Additional Information
Proficient in Salesforce, Microsoft Office Suite, and CRM Software., Strong Organizational communication, and problem-solving skills., Detail -Oriented with a focus on delivering exceptional customer service., Ability to multitask, prioritize tasks, and work efficiently in a fast-paced environment.
References
Available upon request
Traveling
In high school was a part of the American Field Service group. I was able to host exchange students in my home and then had the privilege to travel to England, Ireland and France . After school I traveled to numerous states all over the US and then was able to travel outside of the US again to places like Mexico, Bahamas, Aruba and even South America to Ecuador .
Timeline
General Manager
Scenthound
04.2023 - Current
Sales Associate/ Front Desk
Scenthound
04.2023 - 10.2023
Sales Support Specialist – Hybrid/Remote
Laerdal Medical
11.2021 - 01.2023
Customer Support Specialist – Hybrid Remote
Laerdal Medical
12.2020 - 11.2021
Service Dispatcher Office /Manager
Atlantic Westchester
05.2018 - 12.2020
Aesthetician License -
No Degree - Aesthetics
New York School of Esthetics
Similar Profiles
Cody ThomasCody Thomas
General Manager at ScenthoundGeneral Manager at Scenthound
Marin NaugleMarin Naugle
Receptionist at ScenthoundReceptionist at Scenthound
Shanae FonuaShanae Fonua
Manager at ScenthoundManager at Scenthound
Laura StefanoLaura Stefano
Lead Trimmer at ScenthoundLead Trimmer at Scenthound
Eric HatchEric Hatch
Vehicle Experience Specialist at Volkswagen of St. AugustineVehicle Experience Specialist at Volkswagen of St. Augustine