Krystal Crisp
Ocoee
Summary
Accomplished hospitality professional with 15+ years of bartending and fine dining experience, including team leadership and staff training. Expert in bar operations, cash handling, POS systems, and delivering exceptional guest service in high-volume environments. Proven ability to mentor staff, manage inventory, and uphold health and safety standards while fostering a collaborative team culture.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Bartender
Universal Orlando Resort
Orlando
06.2022 - Current
- Oversaw daily bar operations, ensuring high service and cleanliness standards in a fast-paced environment.
- Trained new bartenders in drink preparation, customer service, and POS system operation.
- Crafted and served diverse cocktails, beers, and wines while providing personalized guest recommendations.
- Ensured compliance with health regulations regarding food handling and responsible alcohol service.
- Processed cash transactions accurately using POS system for efficient payment handling.
- Fostered positive team dynamics through staff engagement and collaboration support.
- Anticipated guest needs to deliver exceptional customer service and resolve inquiries promptly.
- Achieved tips certification, demonstrating commitment to industry standards.
Server/Bartender
Space 220 ( Delaware North)
Orlando
09.2022 - 04.2025
- Ensured timely delivery of food and beverage orders through collaboration with kitchen staff.
- Developed strong relationships with regular customers to encourage repeat business.
- Mentored new servers in best practices for service excellence and operational efficiency.
- Fostered positive work environment via effective communication and teamwork strategies.
- Led pre-shift meetings to relay daily specials, menu changes, and essential updates.
- Maintained clean, organized work area in compliance with health and safety regulations.
Server
The Walt Disney Company
Ocoee
11.2020 - 08.2022
- Enhanced guest dining experiences by presenting daily features and pairing recommendations for wines and spirits.
- Executed private events with a focus on exceptional service and guest satisfaction.
- Demonstrated multitasking capabilities during peak hours, managing multiple tables efficiently.
- Collaborated with kitchen staff to ensure timely delivery of food orders.
- Provided tailored menu recommendations aligned with customer preferences and dietary restrictions.
- Maintained cleanliness of dining area while adhering to food safety regulations.
- Accurately processed cash transactions using POS system.
- Coordinated table assignments to optimize seating efficiency.
Server/Trainer
The Boathouse Orlando
Orlando
02.2015 - 08.2020
- Managed high-volume customer interactions, accurately entering food and drink orders with attention to detail
- Demonstrated extensive menu knowledge and provided recommendations to enhance guest experiences
- Maintained professionalism and efficiency during peak hours, ensuring smooth service
- Collaborated with kitchen and bar staff for timely and accurate order delivery
- Managed multiple tables and prioritized tasks to meet customer needs
- Addressed customer inquiries and special requests, ensuring prompt resolution
- Adhered to food safety and hygiene standards, maintaining cleanliness of dining and bar areas
- Assisted in training new front of house staff on service standards and customer interaction
- Managed cash transactions and processed payments accurately
- Adapted to diverse customer preferences and dietary restrictions
- Collaborated with host staff to optimize table turnover and restaurant efficiency
- Maintained a clean and organized server station
- Adhered to responsible alcohol service guidelines, ensuring a safe environment
Server (fine Dining)/Bartender
SeaWorld
Orlando
01.2012 - 01.2015
- Provided service as server and bartender for catering special events and park buyouts
- Demonstrated extensive menu knowledge, including ingredients and preparation methods
- Recommended wine pairings based on guest preferences and menu selections
- Ensured timely delivery of food and beverages, maintaining accuracy and guest satisfaction
- Maintained records of daily specials and featured dishes
- Built relationships with regular customers through personalized attention
- Managed multiple tables while providing attentive service
Server/Bartender/Trainer
Olive Garden
Canton
02.2010 - 04.2012
- Demonstrated multitasking skills during peak hours, managing multiple tables efficiently
- Adhered to food safety regulations for guest health and safety
- Collaborated with bartenders to prepare specialty cocktails according to recipes and standards
- Developed strong product knowledge to provide detailed menu information
- Maintained awareness of promotions, specials, and menu changes
- Fostered a positive work environment focused on excellent customer service
- Resolved food quality or service issues promptly and effectively
- Achieved sales targets through suggestive selling and upselling techniques
Education
Bachelor's - Communications
Bowling Green State University
Bowling Green, OH01.2006
Skills
- Bartending and bar management
- Fine dining service
- Cash handling and inventory management
- Staff training and development
- Upselling techniques
- Time management
- POS system proficiency
- Team leadership
Certification
- Tips Certified
- Team Leadership
- POS Systems
Accomplishments
Awarded Best new drink At Epic Universe that will be implemented this winter.
Timeline
Server/Bartender
Space 220 ( Delaware North)
09.2022 - 04.2025
Bartender
Universal Orlando Resort
06.2022 - Current
Server
The Walt Disney Company
11.2020 - 08.2022
Server/Trainer
The Boathouse Orlando
02.2015 - 08.2020
Server (fine Dining)/Bartender
SeaWorld
01.2012 - 01.2015
Server/Bartender/Trainer
Olive Garden
02.2010 - 04.2012
Bachelor's - Communications
Bowling Green State University