Krystal Cruz
Daytona Beach
Summary
Dynamic leader with a proven track record at Walgreens, enhancing store performance and customer satisfaction through expert inventory control and engaging customer service. Skilled in staff supervision and problem-solving, significantly improving sales and operational efficiency. Passionate about mentoring teams to exceed corporate goals.
Overview
5
5
years of professional experience
Work History
Assistant Store Manager
Walgreens
05.2023 - Current
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Customer Service
Walmart
03.2020 - 05.2022
- Developed customer service processes to improve customer satisfaction.
- Managed business customer service, responding to requests and concerns promptly.
- Maintained excellent customer service with timely deliveries and professional communication.
Education
B.S. Industrial/Organizational Psychology - Psychology
University of Central Florida
Orlando, FL05.2023
Skills
- Problem-solving
- Customer service and engagement
- Inventory control
- Staff supervision
Accomplishments
Build plan of action to improve sales at district level
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Assistant Store Manager
Walgreens
05.2023 - Current
Customer Service
Walmart
03.2020 - 05.2022
B.S. Industrial/Organizational Psychology - Psychology
University of Central Florida
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