Krystal De Anda
Chambersburg,PA
Summary
Dynamic operations leader with extensive experience at Walmart, excelling in workflow optimization and quality assurance. Proven track record in enhancing productivity and safety compliance. Skilled in problem resolution and performance monitoring, driving continuous improvement in fast-paced environments.
Overview
2
2
Languages
5
5
years of professional experience
Work History
Operations Lead
Walmart
Shippensburg, Pennsylvania
11.2025 - Current
- Led daily operations across multiple distribution center functions, including packing and order fulfillment.
- Oversaw packing department during peak season, managing 5-10 associates while meeting productivity and safety standards.
- Coordinated associate workload to align with operational priorities and business needs.
- Assigned and prioritized tasks throughout shifts to maintain efficient workflows.
- Transitioned from packing leadership to RSR and order fulfillment, enhancing operational knowledge.
- Monitored operational performance to identify and address issues affecting productivity and quality.
- Provided real-time problem-solving support to associates, resolving operational challenges efficiently.
- Coached associates on safety, quality, and productivity expectations, adapting to changing demands.
QA Associate
Walmart
Shippensburg, Pennsylvania
03.2024 - 11.2025
- Identified quality issues and process gaps, collaborating with associates and leadership to implement effective resolutions.
- Reviewed operational results and identified opportunities to improve accuracy, quality, and process execution.
- Collaborated with teams to diagnose and address quality issues in merchandise, enhancing overall product integrity.
- Monitored operational processes, ensuring adherence to Walmart standards and maintaining quality compliance.
- Trained new staff on quality assurance practices and inspection techniques.
Packer OB Associate
Walmart
Shippensburg, Pennsylvania
11.2023 - 03.2024
- Executed outbound distribution center operations in high-volume, fast-paced environment, ensuring adherence to productivity, quality, and safety standards.
- Prepared and processed merchandise in compliance with established procedures, contributing to operational efficiency.
- Collaborated with team members to achieve daily operational goals and sustain efficient workflow.
- Demonstrated reliability, adaptability, and strong operational performance, leading to advancement into QA and leadership positions.
Front Desk Agent
Comfort Suites Hotel
El Paso, Texas
06.2023 - 09.2023
- Welcomed guests to create positive check-in and check-out experiences.
- Managed reservations using property management software, maintaining accuracy and efficiency.
- Resolved guest inquiries with professionalism and empathy to enhance satisfaction.
- Responded promptly to incoming phone calls, providing necessary information to callers, responded to inquiries, and documented messages.
- Coordinated room assignments and housekeeping schedules to enhance operational efficiency.
- Processed payments while maintaining accurate financial records for transactions.
- Assisted in training new front desk staff on hotel policies and procedures.
SUBSTITUTE TEACHER
FABENS ISD
El Paso, Texas
01.2022 - 05.2023
- Facilitated children's education during the absence of their regular teacher.
- Adhered to established policies and procedures of regular teachers to ensure consistent educational practices.
- Remain in the assigned classroom until all students are dismissed.
- Maintain the established routines and procedures of the school and classroom to which all the students are assigned.
- Conducted daily evaluations of student progress to identify learning outcomes and support academic growth.
- Built positive relationships with students, co-workers, and parents to enhance classroom environment and communication. with students, co-workers, and parents
Education
ASSOCIATES'S DEGREE - TEEACHER PREPARATION
EL PASO COMMUNITY COLLAGE
El Paso, TX12-2022
HIGH SCHOOL DIPLOMA -
SAN ELIZARIO HIGH SCHOOL DEPLOMA
San Elizario, TX06-2020
Skills
- Quality assurance
- Regulatory adherence
- Performance monitoring
- Process improvement
- Workflow optimization
- Operational leadership
- Inventory management
- Cross-functional teamwork
- Problem resolution
- Time management
- Operational training
- Communication skills
EXPERIENCE WORKING WITH CHILDREN
At the moment, I am working as a substitute teacher, I have classroom experience, and I also have experience working with special needs children, with an associate degree in teaching. I'm passionate about teaching and helping others learn. I am patient and understanding with my students, and always strive to make sure that everyone is able to learn and succeed. I'm confident that I have the skills and qualities needed to be an excellent substitute teacher.
Languages
English
Professional
Spanish
Professional
Timeline
Operations Lead
Walmart
11.2025 - Current
QA Associate
Walmart
03.2024 - 11.2025
Packer OB Associate
Walmart
11.2023 - 03.2024
Front Desk Agent
Comfort Suites Hotel
06.2023 - 09.2023
SUBSTITUTE TEACHER
FABENS ISD
01.2022 - 05.2023
ASSOCIATES'S DEGREE - TEEACHER PREPARATION
EL PASO COMMUNITY COLLAGE
HIGH SCHOOL DIPLOMA -
SAN ELIZARIO HIGH SCHOOL DEPLOMA