Krystal Dietrich
Methuen,MA
Summary
CLIENT CARE COORDINATOR Dedicated Client Care Coordinator bringing advanced abilities in problem-solving clients' concerns and multitasking in fast-paced environments. Expert in handling routine questions and advanced challenges to maintain clients' loyalty. Focused on leveraging communication skills and service expertise to serve clients of all backgrounds. Energetic Client Care Coordinator dedicated to efficient and effective collaboration between care teams, patients and families. Outgoing professional with collaborative and flexible approach to reaching mutually-beneficial resolutions. Experienced Patient Care Coordinator proficient in directing patient care programs that are both high-quality and efficient. Collaborative and driven Client Care Specialist performs well in fast-paced, high-volume environments. Works with minimal direction or supervision to accomplish remarkable results. Adept at prioritizing tasks, managing time and using consistent, effective approach. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
17
17
years of professional experience
Work History
CLIENT CARE COORDINATOR
Bulger Veterinary Hospital
Lawrence, MA
08.2011 - Current
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
- Determine charges for services requested, collect deposits or payments, or arrange for billing
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills
- Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
TECHNICIAN'S ASSISTANT
Johnson's Veterinary Hospital
Lawrence, MA
04.2009 - 07.2011
- Collect specimens, such as urine, feces, or sputum
- Feed patients or assist patients to eat or drink
- Measure and record food and liquid intake or urinary and fecal output, reporting changes to medical or nursing staff
- Position or hold patients in position for surgical preparation
- Record vital signs, such as temperature, blood pressure, pulse, or respiration rate, as directed by medical or nursing staff
- Wash, groom, shave, or drape patients to prepare them for surgery, treatment, or examination
- Lift or assist others to lift patients to move them on or off beds, examination tables, surgical tables, or stretchers.
CASHIER/SALES
Seaworld Pet Center
Salem, NH
05.2007 - 07.2010
- Greet customers and ascertain what each customer wants or needs
- Answer questions regarding the store and its merchandise
- Prepare sales slips or sales contracts
- Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices
- Maintain records related to sales
- Watch for and recognize security risks and thefts, and know how to prevent or handle these situations
- Inventory stock and requisition new stock
- Ticket, arrange and display merchandise to promote sales
- Exchange merchandise for customers and accept returns
- Clean shelves, counters, and tables
- Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.
Education
Some College (No Degree) - Medical Billing And Coding
Penn Foster College
Scranton, PASkills
- Scheduling
- Organizational Skills
- Organizational standards
- Documentation
- Medical Terminology
- Insurance Practices
Timeline
CLIENT CARE COORDINATOR
Bulger Veterinary Hospital
08.2011 - Current
TECHNICIAN'S ASSISTANT
Johnson's Veterinary Hospital
04.2009 - 07.2011
CASHIER/SALES
Seaworld Pet Center
05.2007 - 07.2010
Some College (No Degree) - Medical Billing And Coding
Penn Foster College
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