Summary
Overview
Work History
Education
Skills
Timeline
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Krystal Edwards

Jonesboro,GA

Summary

Dependable medical team member with five years of experience in medical office settings. Talented at supporting office operations and physicians by coordinating and safely documenting patient information. Friendly and helpful in patient interactions to improve satisfaction ratings and patient loyalty.

Overview

12
12
years of professional experience

Work History

Clinical Assistant

Clinica Alianza Latina
Norcross, GA
02.2017 - 01.2022
  • Scheduled appointments for patients via phone and in person
  • Interacted closely with practitioners, nurses and patients and used effective interpersonal, active listening and communication skills
  • Educated patients about medications, procedures and physician's instructions
  • Contacted pharmacies to submit and refill patients' prescriptions.

Senior Leasing Manager

Dwell
Marietta, GA
05.2014 - 02.2017
  • Received, checked and processed applications for new leases
  • Collaborated with property managers to keep units ready for new tenants and oversee smooth moves
  • Created and managed effective marketing strategies
  • Assisted property owners in locating tenants to lease or rent available space
  • Inspected properties, took pictures and developed engaging listings to promote sale and rental units.

Customer Service Representative

Comcast
Alpharetta, GA
04.2009 - 01.2014
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor
  • Upheld strict quality control policies and procedures during customer interactions
  • Reviewed customer account information to determine current issues and potential solutions
  • Made outbound calls to obtain account information
  • Escalated customer concerns, store issues and inventory requirements to supervisors.

Education

Associate of Science - Business Administration

Chattahoochee Technical College

Skills

  • Appointment Scheduling
  • Multitasking and Prioritization
  • Vital Signs Monitoring
  • Vaccination Administration
  • Issue and Complaint Resolution
  • Data Entry and Maintenance
  • CRM Software
  • Order and Refund Processing
  • Fair Housing Laws Knowledge
  • Operations Management
  • Codes Compliance

Timeline

Clinical Assistant

Clinica Alianza Latina
02.2017 - 01.2022

Senior Leasing Manager

Dwell
05.2014 - 02.2017

Customer Service Representative

Comcast
04.2009 - 01.2014

Associate of Science - Business Administration

Chattahoochee Technical College

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Krystal Edwards