KRYSTAL EDWARDS
NAMPA
Summary
Dynamic professional with a proven track record of enhancing business operations and driving efficiency. Demonstrates unwavering dedication to implementing sound business practices and robust control structures. Passionate about establishing ambitious goals and strategic initiatives that align with organizational objectives, ensuring sustainable growth and success. Adept at fostering collaboration and innovation to achieve results that exceed expectations.
Overview
13
13
years of professional experience
Work History
Customer Experience Coordinator II
Armanino
05.2022 - Current
- Providing overall support for clients and engagement teams from the beginning of audits through wrap-up, working diligently to set each client up for success and ensure a positive experience.
- Supervision over the workflow of audits, tracking tasks from inception to completion, keeping detailed documentation on all communication and work performed for clients.
- Intensive work within the Microsoft Office Suite and across multiple other platforms such as Suralink, Caseware, Workday, Data Snipper and Alteryx.
- Work with 2 PODs from the Saint Louis Office- Assisting with Confirmations, building Financial Statements, Foot & Reference, Rolling and prepping binder and client requests lists on Suralink. Assisting the engagement team with any needs they may have.
- Trained new team members on company guidelines and best practices for exceptional customer service delivery.
Brand Ambassador
Amika
04.2023 - 08.2025
- Engaged with customers to promote brand awareness and enhance product visibility.
- Developed and executed promotional events to drive sales and customer loyalty.
- Trained new ambassadors on product features, benefits, and company values.
- Fostered relationships with retail partners to optimize product placement and promotion.
Entrepreneur
Red Aspen
09.2019 - 04.2024
- Identified customers beauty needs by asking open ended questions.
- Recommended products aligned with customers desires.
- Offered product demonstrations and education to promote benefits and quality.
- Utilized all social media platforms on a regular basis.
Pharmacy Technician
CVS
10.2021 - 12.2021
- Efficiently responded to voicemails from health care providers and customers.
- Updated customer profiles with changes to demographics, allergies and new medications.
- Assisted Pharmacist with clearing high volume of prescriptions.
- Received written and electronic prescriptions, refill requests from patients. Evaluated information for completeness and accuracy before sending to Pharmacist for verification.
Store Manager
Sally Beauty
06.2019 - 12.2019
- Oversaw business aspects of top-performing store in region.
- Supervised inventory audits, financial reconciliations, and sales reporting.
- Coordinated employee schedules for optimum performance and shift coverage.
- Identified financial strengths and weaknesses by regularly reviewing KPIs and tracking sheets.
Showroom Coordinator
Salon Services and Supplies
02.2013 - 10.2017
- Responsible for creating and maintaining business relationships with Salon and Spa professionals.
- Planned and executed sales growth from $49,000 a month in 2014 to $118,000 in 2017.
- Monitored inventory levels consistently to provide best selection for customers needs.
- Trained employees to capitalize on sales and service opportunities with proactive approaches.
Education
BBA - Business Management
Boise State University
Boise, ID05-2021
License - Cosmetology
Paul Mitchell the School
Boise, ID08.2008
Diploma - General
Skyview High
NAMPA, ID, Idaho05.2006
Skills
- Customer Service
- Problem Solving
- Analytical Thinking
- Account Management
- Social media management
- Schedule Management
- Training and coaching
- Product knowledge
- System implementation
- Teamwork and collaboration
Timeline
Brand Ambassador
Amika
04.2023 - 08.2025
Customer Experience Coordinator II
Armanino
05.2022 - Current
Pharmacy Technician
CVS
10.2021 - 12.2021
Entrepreneur
Red Aspen
09.2019 - 04.2024
Store Manager
Sally Beauty
06.2019 - 12.2019
Showroom Coordinator
Salon Services and Supplies
02.2013 - 10.2017
License - Cosmetology
Paul Mitchell the School
Diploma - General
Skyview High
BBA - Business Management
Boise State University