Summary
Overview
Work History
Education
Skills
Timeline
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Krystal Elizondo

San Antonio

Summary

Dynamic Service Manager with a proven track record at Texas Roadhouse, excelling in conflict resolution and team leadership. Enhanced customer satisfaction through strategic initiatives and fostered employee development, significantly improving retention rates. Skilled in budget control and multitasking, I thrive in fast-paced environments while maintaining a positive team culture.

Overview

12
12
years of professional experience

Work History

Service Manager

Texas Roadhouse
11.2020 - Current
  • Resolved customer complaints in professional and timely manner.
  • Met with customers to discuss service needs and offer available solutions.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
  • Enhanced team morale through regular recognition of exceptional performance and organizing team-building events.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Developed and maintained positive relationships with customers to build rapport and trust.
  • Implemented strategies to increase customer service satisfaction ratings.
  • Mentored new managers, fostering a positive team dynamic that encouraged knowledge sharing and skill development.

Training Coordinator

Texas Roadhouse
11.2018 - 11.2020
  • Maintained accurate records of employee participation in training events, tracking progress towards learning objectives.
  • Collaborated with department managers to design customized training plans aligned with organizational goals.
  • Coordinated logistics for training events, including scheduling facilities, securing necessary equipment, and managing participant registration.
  • Provided ongoing coaching and mentoring support for employees seeking professional growth and development.
  • Developed engaging instructional materials, including presentations, handouts, and interactive activities.
  • Evaluated the effectiveness of training initiatives, making adjustments as needed to optimize results.
  • Enhanced employee performance by developing and implementing comprehensive training programs.
  • Increased employee retention rates through targeted training interventions and career development opportunities.

Bartender

54th Street Grill & Bar
11.2016 - 11.2019
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.

Payroll Clerk

Nabors
11.2013 - 11.2016
  • Maintained payroll information by calculating, collecting, and entering data.
  • Updated employee files with new details such as changes in address or salary levels.
  • Responded to employee inquiries to clarify payroll issues regarding wages, deductions and taxes.
  • Maintained employee confidence and protected payroll operations by keeping information confidential.
  • Verified timekeeping records and handled any discrepancies with employees.
  • Maintained confidentiality of employee payroll information, ensuring secure handling of sensitive data.

Education

Associate of Arts - Teaching

Northwest Vista College
San Antonio, TX
08-2019

High School Diploma -

Pleasanton High School
Pleasanton, TX
05-2011

Skills

  • Positive attitude
  • Team leadership
  • Multitasking and organization
  • Problem-solving
  • Critical thinking
  • Employee training and development
  • Conflict resolution
  • Culture development
  • Shift scheduling
  • Budget control
  • Leadership development

Timeline

Service Manager

Texas Roadhouse
11.2020 - Current

Training Coordinator

Texas Roadhouse
11.2018 - 11.2020

Bartender

54th Street Grill & Bar
11.2016 - 11.2019

Payroll Clerk

Nabors
11.2013 - 11.2016

Associate of Arts - Teaching

Northwest Vista College

High School Diploma -

Pleasanton High School

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Krystal Elizondo