Krystal Farias
San Antonio,TX
Summary
I have strong interpersonal skills; possess the ability to work effectively with all people. As well as very dependable and responsible; thriving in challenging situations requiring ability to learn new skills. Goal-oriented with strong work ethic and affinity for Emergency Management work. Excellent organizational and communication skills enabled productive interactions with community members and departmental colleagues.
Overview
12
12
years of professional experience
Work History
TDEM Cadet
Texas Department of Emergency Management
09.2023 - 01.2024
- The TDEM Emergency Management Academy Cadet is responsible for attending the TDEM Emergency Management Academy and developing the appropriate skills and job knowledge in the fields of Preparedness, Response, Recovery and Mitigation for the agency
- This position may perform myriad job duties that include administrative tasks, writing reports, and interacting with local jurisdictions as part of the academy curriculum.
Emergency Communications Specialist
McAllen Fire Department
01.2019 - 09.2023
- Answers all incoming telephone calls including emergency and non-emergency fire services
- Assess and prioritizes call, determines action to be taken depending on nature of call, as well as condition and time frames, which must be met to insure effective service and safety according to established Fire Department standards
- I must direct each call to a source of assistance according to specific nature of call
- I monitor multiple radio frequencies simultaneously and maintains fire unit status information on all fire units assigned to these frequencies
- Determines and dispatches field response fire units adequately and provides specific information via radio transmissions to insure effective and timely service
- Maintains close contact with field units and communicates with agency employees, law enforcement agencies, emergency service providers, and the general public to obtain and disseminate information in a timely accurate manner
- Provides emergency assistance in incidents posing threats to the safety and well-being of fire units or the general public while exercising sound judgement and resourcefulness
- Monitors and makes appropriate notifications of activities requiring Emergency Management intervention
- Responsible for communicating with city department heads in the event of a natural disaster or emergency to insure that all agencies involved are kept up to date on incoming information.
Volunteer Firefighter
City of Edinburg Fire Department
11.2019 - 09.2023
- As a volunteer Firefighter I get to respond to all emergency and non emergency calls as needed and my availability allowed.
- As well attend other non-emergency duties such as trainings, fundraisings, and help with equipment maintenance.
Police Communications Call Taker
San Antonio Police Department
04.2018 - 01.2019
- I answers the 911 universal emergency and non emergency calls for the department, determine the nature of the emergency or non emergency call then enter necessary information into the computer system, and route the data to the Police Dispatchers
- In addition I also route emergency telephone calls to the proper governmental agency and determine classification of service request and jurisdiction, as well as maintaining a calm response to all emergency situations.
Event Security Guard
Spurs Sports and Entertainment
07.2018 - 11.2018
- Maintain established security policies and procedures that protect Spurs Sports & Entertainment (SS&E) franchises, including Toyota Field the AT&T Center, along with its assets, employees, and guests
- Conducted security screening of patrons, employees, and guests, and controlled access into the AT&T Center and Toyota Field, and to secured areas; patrol the facilities paying special attention to activities or situations that may breach security or pose a safety hazard
- Possessed the ability to follow instruction and quickly respond to emergency situations where an immediate decision is necessary
- As a Security Guard I was responsible for taking and deciding how to effectively maintain a safe and secure environment
- Learned the basic understanding of walk-through metal detectors, hand-held metal detectors, security access control systems, security protocols, and other security related equipment.
Emergency Response Operator
Edinburg Police Department
06.2017 - 04.2018
- I would communicate with emergency personnel, taking phone calls and obtaining information, performing data entry, dispatching 911 calls, and recording warrants, stolen vehicles and property, runaways, and protective orders into a national database, as well as dispatched for Edinburg Fire Department.
Customer Service Associate
Wal-Mart Super Center
09.2011 - 09.2017
- The tasks I performed during my job are compute and record totals of transactions, issue receipts, refunds, credits, or change due to customers, greet customers entering establishments, offer customers carry-out service at the completion of transactions, process merchandise returns and exchanges, receive payment by cash, check, credit cards, vouchers, or automatic debits, as well as maintain clean and orderly checkout areas, and resolve customer complaints
- I then transfer to the warehouse where i was supervisor back up stayed in the warehouse for 2yrs as part of the inventory management system team
- I verify all merchandise counts in the warehouse are up to date
- Make sure to capture any markdowns or deleted items and label them correctly
- We communicate with the store manager as to what merchandise is available to the customer and what merchandise needs correction to prevent shrink
- As well as track sells for vendors and verify inventory availability
- I was Customer Service Manager for 6 months and been a Department Manager for 2years
- I manage four different departments and verify each department is running smoothly, that they are well maintained and presentable to customers and fully stocked
- I assign tasks to my department associates and give them a time frame to complete each task
- I then follow up with them to verify all task have been completed and done correctly on a timely manner.
- I was part of the lost prevention team for about a year until my facility downside and my position was affected by the change
- As lost prevention I was responsible for preventing financial loss caused by theft or fraud, either internally or externally
- I must always adhere to safety guidelines and utilize a variety of tools to minimize loss to the store, and I would work to identify incidents of theft or fraud and continuously review CCTV and computerized exception reports
- I would also monitor the store by walking around on the floor or using CCTV to locate any suspicious person or activity
- I would apprehend shoplifters
- Participate in the training of new hire associates in matters of asset protection
- Enforce company standards as they relate to security and safety procedures
- Conduct routine inspections of the facility to maintain physical security and protection of assets.
Education
Certificate - Computer Applications
South Texas College
McAllen, TX01.2011
High School Diploma - General Studies
Johnny G. Economedes High School
Edinburg, TX01.2011
Skills
- Computer Skills: Master Certification in Microsoft Office (Word, Excel, PowerPoint, Publisher, and Outlook)
- Adobe Flash CS4
- Public Relation
- Emergency Management
- Information Documentation
- CPR and First Aid
Languages
Spanish
Native or Bilingual
Timeline
TDEM Cadet
Texas Department of Emergency Management
09.2023 - 01.2024
Volunteer Firefighter
City of Edinburg Fire Department
11.2019 - 09.2023
Emergency Communications Specialist
McAllen Fire Department
01.2019 - 09.2023
Event Security Guard
Spurs Sports and Entertainment
07.2018 - 11.2018
Police Communications Call Taker
San Antonio Police Department
04.2018 - 01.2019
Emergency Response Operator
Edinburg Police Department
06.2017 - 04.2018
Customer Service Associate
Wal-Mart Super Center
09.2011 - 09.2017
Certificate - Computer Applications
South Texas College
High School Diploma - General Studies
Johnny G. Economedes High School
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