Krystal Febus Guardiola
CPA
1
Language
20
years of professional experience
Proactive Banking Professional with hands-on experience navigating challenges and delivering results. Utilized strong problem-solving, analytical, and communication skills to foster teamwork and adaptability in dynamic environments. Committed to contributing to team success while pursuing continuous learning and growth.
Work History
Cottage Home
2 Years 6 Months- Provide personalized care to clients, ensuring comfort and safety during daily activities.
- Assist clients with mobility, enhancing independence through tailored support and encouragement.
- Assist patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Provide companionship, reducing feelings of loneliness and isolation, improving patients' overall emotional well-being.
Client Consultant
19 Years 9 Months- Opened new accounts for customers, including savings, checking, CD, IRA, and business accounts.
- Processed customer transactions efficiently, ensuring accuracy in deposits and withdrawals.
- Educated customers on banking products, promoting services to meet financial needs.
- Trained new staff on procedures and tools, fostering a knowledgeable team environment.
Lead Teller II
1 Year 11 Months- Ensured staff adherence to policies and procedures, meeting regulatory compliance standards.
- Contributed to the team’s success by coaching the team on behaviors to help exceed sales goals and meet customer service expectations.
- Completed required audits and reconciliations of consignment items and general ledger tickets, including audits of tellers, vaults, ATMs, and currency dispensers.
- Supervised daily operations to ensure compliance with banking regulations and company policies.
Relationship Banker/Branch Designee
6 Years 10 Months- Increased customer awareness of alternative banking channels, including digital capabilities, ATM, online, and mobile banking.
- Applied needs-based assessment tools to identify and address customer needs for personal, commercial, and estate accounts.
- Cultivated strong client relationships through personalized service and tailored financial solutions.
- Facilitated account openings, ensuring compliance with regulatory requirements and internal policies.
Commercial Teller
1 Year 1 Month- Processed transactions efficiently within established policies to enhance customer satisfaction.
- Helped customers achieve their financial goals by directing customers to Relationship Bankers or other lines of business.
- Guided customers toward Relationship Bankers or other services to support their financial goals.
- Implemented all audit and security policies and procedures according to bank policy and federal regulations.
Education
High School Diploma
Skills
Customer relations
MS Office proficiency
Teamwork and collaboration
Friendly
positive attitude
Languages
Spanish
Professional Working
Timeline
Cottage Home
CPA
02.2024 - CurrentRead More
Lead Teller II
Capital One Bank
09.2014 - 08.2016Read More
Relationship Banker/Branch Designee
Capital One Bank
11.2007 - 09.2014Read More
Client Consultant
Flagstar Bank NA
11.2006 - 08.2026Read More
Commercial Teller
Capital One Bank
10.2006 - 11.2007Read More
Queens Educational Oppotunity Center
High School Diploma
Read More