Krystal Figueroa
San Bernardino,CA
Summary
Reliable Barista that is passionate about helping customers and creating satisfying experiences. Providing top-notch service and support giving them the experience to feel welcomed and valued to come back to a fast n friendly business. Hardworking employee with customer service , multitasking annd time management abilities . Devoted to giving every customer a positive and memorable experience.
Overview
3
3
years of professional experience
Work History
Barista
Dutch Bros
San Bernardino , CA
09.2024 - Current
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Followed health, safety and sanitation guidelines to pass state inspections.
- Created complex, hand-crafted beverages based upon customer preferences.
- Memorized official and off-menu coffee and tea preparations.
- Received and accurately processed customer payments.
Cashier
Lowes Home Improvment
Riverside , CA
08.2023 - 08.2024
- Greeted customers and answered any questions they had about the store's products and services.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Helped customers find specific products, answered questions, and offered product advice.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Brand Representative
Hollister.Co
San Bernardino , CA
06.2021 - 06.2023
- Greeted customers as they walked in gave them an insight of our promotions and sales.
- Thanked every customer who stopped by into our store let them know they can also take a survey to get 20% off their next purchase.
- As a cashier made sure they found everything okay during their shopping experience offered to sign them up on our rewards program for an extra $10 off .
- Organizing the sales floor for a clean look for our customers, keeping the shelves full and stocked , the floors swept and mopped , trash getting thrown out .
Education
High School Diploma -
Rialto High School
Rialto, CA06-2023
Skills
- Menu memorization
- Excellent memory
- Clear communication
- Team leadership
- Multitasking and organization
- Team player
- Time management
- Speedy and efficient
- Friendly and outgoing
Timeline
Barista
Dutch Bros
09.2024 - Current
Cashier
Lowes Home Improvment
08.2023 - 08.2024
Brand Representative
Hollister.Co
06.2021 - 06.2023
High School Diploma -
Rialto High School