Krystal Frierson

• Maintained high level of client confidentiality, following strict guidelines, and recommendations.

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• Maintained up-to-date knowledge of product and service changes.
• Cross-trained and provided backup support for organizational leadership.
• Maintained detailed case histories, metrics and reports to meet strict standards.
• Documented data and completed accurate updates to case records.
• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
• Educated customers about billing, payment processing and support policies and procedures.
• Answering 30+ calls or more per day.

• Responded to customer requests for products, services, and company information.
• Promptly responded to inquiries and requests from prospective customers.
• Sought ways to improve processes and services provided.
• Investigated and resolved accounting, service and delivery concerns.
• Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.

• Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
• Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
• Checked and verified photo identification prior to granting facility access.
• Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.