Marissa Sainrilus
Jacksonville,FL
Summary
With a proven track record at Streamline Imaging, I excel in patient care expertise and analytical mindset, managing over 2,805 cases in 6 months. My professionalism and active listening have consistently improved team productivity and client satisfaction, showcasing my ability to exceed expectations and foster positive outcomes.
Overview
9
9
years of professional experience
Work History
Level 2 Case Coordinator
Streamline Imaging
Jacksonville, FL
06.2023 - Current
- Acts as an advocate for injured workers when necessary with providers, ensuring their needs are met and their voices are heard and understood throughout the case management process.
- Managed over 2,805 assigned cases within the first 6 months of employment.
- Efficiently manages caseloads while prioritizing urgent cases to ensure prompt attention was given when needed most. Making it top priority to communicate effectively andefficiently with every patient, referring physicians, attorneys (if any) adjusters, and ncm on important updates within a timely and detailed manner on each and every file and have in returned received continued positive feedback from clients as a result of my consistency in providing detailed updates on the file I am handling.
- Served as a knowledgeable resource for team members regarding goals they could set and advise that could assist them in achieving their goals to meet higher productivity that has helped me meet goals.
- Successfully continues to meet company expectations by setting individual goals to achieve higher productivity to produce results in overall team performance and to help encourage others to strive to meet higher productivity goals as well. Within the first 6 months of employment I’ve shown that I am able to consistently achieve and maintain a high level of productivity. As of a year of employment I have continued to exceed above expectations that are set by our company and have seen an improvement within our team as well to strive daily to excel in meeting higher productivity.
- Consistently takes pride and accountability for myself and within my work on each file that I am handling by resolving any clerical or operational issues to comply with the delivery of quality client and patient care.
ER Veterinary Technician
Capital Veterinary Specialists
Jacksonville Florida
06.2022 - 06.2023
- Promoted a culture of learning amongst team members by regularly sharing insights from recent research or industry advancements in veterinary medicine.
- Conducted thorough diagnostic testing, enabling accurate identification of medical issues and appropriate treatment plans.
- Supported veterinary residents during their rotations by sharing knowledge, expertise, and mentorship as needed.
- Reduced wait times by triaging incoming patients efficiently and prioritizing treatment based on severity.
- Administered medications accurately, resulting in improved patient outcomes and reduced complications from drug interactions or incorrect dosages.
- Streamlined workflow processes within the ER department, contributing to increased efficiency and productivity among staff members.
- Ensured compliance with all relevant regulations by staying up-to-date on changes in industry standards and adjusting practices accordingly.
- Contributed to positive workplace culture by maintaining a professional demeanor under pressure while also offering support to colleagues during challenging cases.
- Increased patient recovery rates by providing compassionate and efficient emergency care to critically ill animals.
- Improved client education by creating informative materials about common pet emergencies and preventative measures for at-home care.
- Enhanced overall clinic performance through diligent record-keeping and accurate documentation of treatments administered.
- Expanded skills through ongoing professional development opportunities such as continuing education courses or conferences.
- Assisted veterinarians in performing life-saving procedures, resulting in higher survival rates for patients.
- Collaborated with veterinary specialists to develop treatment plans tailored to individual patient needs.
- Provided exceptional client service, addressing pet owner concerns with empathy and professionalism during high-stress situations.
Veterinary Technician
Banfield Animal Hospital
Jacksonville, FL
11.2021 - 06.2022
- Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
- Administered medications and vaccinations to animals under the supervision of a veterinarian, ensuring proper dosage and administration techniques.
- Conducted diagnostic tests such as blood work, x-rays, and ultrasounds to aid in accurate diagnosis and treatment planning.
- Monitored post-operative recovery processes for surgical patients closely to detect any complications early enough for prompt intervention.
- Educated clients on preventive care measures such as vaccination schedules, heartworm prevention, flea/tick control, dental hygiene, and nutrition guidelines.
- Provided exceptional customer service, addressing client concerns and answering questions about pet health and wellness.
- Collaborated with fellow technicians to create efficient workflows that streamlined daily tasks within the clinic setting.
- Contributed to team success by supporting colleagues when needed during emergencies or critical cases requiring additional assistance.
Veterinary Assistant
Blue Pearl Pet Hospital
Jacksonville, FL
11.2021 - 06.2022
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
- Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Provided compassionate care for animals during treatment and recovery from illnesses or injuries.
- Facilitated efficient inventory management through regular stock checks, ordering supplies, and organizing storage areas.
Customer Service Representative
Wells Fargo
Jacksonville, FL
08.2015 - 08.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Education
High School Diploma -
Cornerstone Correspondence
Townsend, GA2014
Skills
- Active listening strengths
- Analytical mindset
- Patient care expertise
- Case oversight
- Problem-solving abilities
- Multitasking Abilities
- Team building
- Conflict Resolution
- Professionalism
Timeline
Level 2 Case Coordinator
Streamline Imaging
06.2023 - Current
ER Veterinary Technician
Capital Veterinary Specialists
06.2022 - 06.2023
Veterinary Technician
Banfield Animal Hospital
11.2021 - 06.2022
Veterinary Assistant
Blue Pearl Pet Hospital
11.2021 - 06.2022
Customer Service Representative
Wells Fargo
08.2015 - 08.2019
High School Diploma -
Cornerstone Correspondence