Krystal Gant
Houston,TX
Summary
Detail-oriented and reliable professional skilled in managing multiple priorities with a positive attitude. Proven track record of embracing additional responsibilities to support team objectives and drive success. Committed to fostering a collaborative environment that enhances productivity and achieves desired outcomes. Strong organizational skills ensure efficient task management and timely project completion.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Server Manager, Bartender
Little Woodrow's
11.2023 - Current
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Processed cash, credit, debit, and check payments.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Received and counted money.
- Completed store opening and closing procedures.
- Trained and mentored new employees.
- Counted out cash drawers and balanced totals.
- Managed a team of 30+ servers
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Trained and supervised new employees to apply best practices in customer service and store operations.
Transaction Coordinator/Real Estate Agent
Pinnacle Realty Advisors
06.2022 - Current
- Followed-up escrow process, coordinated contingency removal of property inspection and maintained timely closing of escrow.
- Conducted weekly open houses and provided feedback to sellers on potential buyers.
- Negotiated contracts with buyers and sellers to maximize customer savings.
- Collaborated with mortgage companies to accurately determine loan and mortgage options for clients.
- Reviewed property listings, interviewed potential clients, accompanied clients to properties and effectively communicated condition of sales.
- Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
- Prepared and presented contracts and other legal documents to clients.
- Reviewed and executed confidential documents, contracts and disclosures.
- Managed scheduled meetings to maintain satisfaction of both buyers and sellers and facilitate smooth purchases.
Licensed Real Estate Agent
White Glove Realty
01.2019 - 04.2022
- Represent buyers, sellers, renters and investors in real estate related transactions.
- Negotiate on behalf of buyers, sellers, and investors.
- Analyze current market trends.
- Advised and informed prospective clients on current market activities and conditions.
- Handled day-to-day happenings of real estate office to consistently grow client base and increase revenue.
- Compared recently sold area properties to determine competitive market prices.
- Educated clients by delivering explanations of short sales processes, mortgage loan processing and foreclosures.
- Increased revenue opportunities by marketing real estate to various commercial and private clients.
- Advised sellers on ways to increase curb appeal and make homes more appealing to potential buyers.
- Prepared homes for client arrivals during open house events and established signage and wayfinding aids.
- Verified payment and loan paperwork for property sales by working closely with banks, buyers and sellers.
- Interviewed clients and generated lists of potential properties meeting specific requirements from available listings.
- Assisted buyers with finding ideal homes by assessing needs, requirements and budgets.
Front Desk Receptionist
White Salon
12.2013 - 04.2015
- Learned details of types of treatments and procedures in order to answer questions from spa guests.
- Consistently kept reception area clean and tidy and maintained presence at desk area.
- Listened closely to customer complaints and responded appropriately to issues.
- Trained new hires on new appointment scheduling, opening, closing duties and generating and balancing daily revenue reports.
- Introduced new beauty products to consumers by informing clients about use and benefits.
- Practiced safety procedures by implementing policies to keep clients and staff safe from potential hazards.
- Developed relationships with guests to meet client needs and encourage repeat service.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Confirmed appointments, communicated with clients and updated client records.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Resolved customer problems and complaints.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Routed incoming mail and messages to relevant personnel without delay.
Front Desk Manager/Salon Assistant
Vertigo Hair Concepts
03.2012 - 10.2013
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Used internal software to process reservations, check-ins and check-outs.
- Consistently received positive feedback from guests on performance reviews.
- Worked to continuously increase salon business through effective sales, service and operations policies.
- Sourced high-quality and trending hair care products for salon, placing orders with suppliers.
- Utilized social media accounts and strategic marketing initiatives to promote business and build revenue.
- Maintained general appointment calendar and set shift schedules.
- Oversaw and handled business finances, cash flow, overall business transactions, banking and accounting procedures.
- Maximized business efficiency by completing thorough and accurate daily management tasks such as overseeing registers, organizing inventory and delegating tasks.
- Met with customers to discuss upcoming events and style requirements.
- Analyzed patrons' hair and physical features to determine and recommend beauty treatments and hairstyles.
- Controlled inventory by tracking expenses, purchases and shelf stock.
Education
Associate of Applied Science - Real Estate
San Jacinto College
Houston, TX03.2021
Certificate of Technology - Real Estate
San Jacinto College
Pasadena, TX2019
Skills
- Real Estate Transactions
- Lead Generation
- Excellent Communication
- Active Listening
- Planning and Coordination
- Sales
- Marketing
- Negotiation
- Customer service
- DocuSign
- Fair Housing regulations
- Social media management
- Canva
- Leadership
- Mac OS
- CRM software
- Organizational skills
- Microsoft Office
- Communication skills
- Cold calling
- Customer relationship management
- Microsoft Excel
- Microsoft Word
- Employee scheduling
- Drawer counting
- Opening and closing coordination
- Training and mentoring
- Cash handling
- Staff training
- Front end operations
Certification
- Real Estate License
- Driver's License
Timeline
Server Manager, Bartender
Little Woodrow's
11.2023 - Current
Transaction Coordinator/Real Estate Agent
Pinnacle Realty Advisors
06.2022 - Current
Licensed Real Estate Agent
White Glove Realty
01.2019 - 04.2022
Front Desk Receptionist
White Salon
12.2013 - 04.2015
Front Desk Manager/Salon Assistant
Vertigo Hair Concepts
03.2012 - 10.2013
Associate of Applied Science - Real Estate
San Jacinto College
Certificate of Technology - Real Estate
San Jacinto College