Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Krystal Gonzales

Houston,TX

Summary

Compassionate and detail-oriented Phlebotomist and Medical Receptionist with extensive experience at Deerbrook Family Clinic. Developed key skills in clinical setting, including precision in specimen collection and patient interaction. My commitment to patient care and effective communication enhanced the overall patient experience and supported healthcare providers in delivering quality care. Proven track record in managing receptionist duties with high accuracy, ensuring smooth daily operations and client satisfaction. Looking to transition into new field, bringing strong organizational and communication abilities. Ready to contribute to team-oriented environment and apply transferrable skills effectively.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Phlebotomist

Deerbrook Family Clinic
01.2019 - 05.2021
  • Enhanced patient experience through compassionate care and communication during blood draw procedures.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
  • Centrifuged blood samples as outlined in clinical protocols.
  • Completed proper sanitation and cleaning of equipment and work areas between patients.
  • Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
  • Translated medical documents, such as patient charts, discharge instructions, and lab results, accurately and efficiently
  • Collected, labeled, and processed blood samples for variety of tests, ensuring accuracy and timely delivery to laboratory.


Receptionist

Deerbrook Family Clinic
08.2018 - 05.2021
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Translated medical documents, such as patient charts, discharge instructions, and lab results, accurately and efficiently
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.
  • Assisted with medical coding and billing tasks.
  • Registered and verified patient records before triage with most up-to-date information.
  • Obtained payments from patients and scanned identification and insurance cards.

Education

High School Diploma -

MacArthur High School
Houston Tx
06-2015

Skills

  • Venipuncture
  • Order of draw
  • Patient care
  • Specimen handling
  • Butterfly needle technique
  • Medical terminology
  • Sample labeling
  • Teamwork and collaboration

Certification

  • PT - Phlebotomy Technician

Languages

Spanish
Professional Working

Timeline

Phlebotomist

Deerbrook Family Clinic
01.2019 - 05.2021

Receptionist

Deerbrook Family Clinic
08.2018 - 05.2021

High School Diploma -

MacArthur High School

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