Krystal Gonzalez
In N Out Burger
Norwalk,CA
9
years of professional experience
Supervisor at In N Out Burger with a proven track record in training and mentoring staff to enhance performance and customer satisfaction. Skilled in decision-making and team development, I implemented effective training programs that reduced onboarding time and improved service efficiency, creating a culture of excellence and compliance with health standards.
Work History
Supervisor
8 Years 7 Months- Supervised team members to ensure adherence to food safety and quality standards.
- Trained staff on operational procedures to enhance efficiency and service speed.
- Monitored inventory levels, coordinating with suppliers for timely replenishment.
- Delivered exceptional customer service by resolving issues and maintaining positive guest experiences.
- Conducted performance evaluations, providing constructive feedback to foster employee development.
- Enforced compliance with health regulations, ensuring a safe working environment for all staff.
- Collaborated with management on scheduling to optimize labor resources during peak hours.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
- Developed comprehensive training program for new hires, significantly reducing learning curve and integrating them into team quickly.
Education
- Education
High School Diploma
Skills
Training and mentoring
Goal oriented
Staff management
Customer service
Decision-making
Team development
Timeline
Supervisor
In N Out Burger
03.2018 - CurrentRead More
Cerritos College
from Education
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Norwalk High School
High School Diploma
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