Krystal Goode

From 2018-2019: Worked in 5-45 collections department making outbound and taking inbound calls in a professional manner while keeping and improving customer relations.

• Execute day to day strategies and actively contribute to center performance objectives and team goals.
• Support goals and objectives that positively impact GM financials alignment to create customers for life.
• Ensure actions are in compliance with company policies and laws.

From 2019-now: Handles customers accounts that are 46 days and over, including larger delinquency accounts, voluntary surrenders, and repossessions.

• Assisting customers with the best possible outcome to prevent repossession.
• Provide guidance to new team members, sharing knowledge, and developing business processes and policies.
• Utilizing multiple websites to search for customer information Including addresses, phone numbers, and home addresses.
• Communicate with repossession agencies for updates on locating customers vehicles.
• Calling dealerships to verify if customer has abandoned, sold, or traded in their vehicle.
• Conform with all company policies and procedures, while contributing to center performance objectives.

• Maintained a daily and monthly sales performance.
• Accepted cash and credit card payments, issued receipts and provided change.
• Delivered outstanding service to customers to maintain and extend relationship for future business opportunities.
• Demonstrated product features and benefits for customers needs.
• Restocked shelves as needed to ensure sufficient inventory levels.
• Assisted customers over the phone regarding store operations, product information and order placement.
• Organized promotional displays and arrange merchandise on counters or tables to promote sales.
• Performed other duties as assigned by management.