Krystal Gordon
Plantation
Summary
Compassionate Medical Assistant skilled in clinical leadership, HIPAA compliance, and effective communication. Committed to enhancing patient care through collaboration and detailed documentation.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Registered Medical Assistant
HCH, Phil Smith Neuroscience Institute
Fort Lauderdale, FL
10.2024 - Current
- Facilitate stroke clinic operations in collaboration with Dr. Lesser to enhance patient care.
- Assist in patient intake processes, ensuring accurate documentation of medical histories and vital signs.
- Supported physicians with administrative tasks, streamlining appointment scheduling and managing patient records for improved office efficiency.
- Collaborate with healthcare teams to prepare treatment rooms, ensuring cleanliness and organization to optimize patient workflow.
- Organize medical equipment and restock supplies in exam rooms to maintain readiness for patient care.
- Maintain strict confidentiality while handling sensitive patient information in accordance with HIPAA guidelines.
Population Health Care Coordination Assistant, ACO
Holy Cross Health
Fort Lauderdale, FL
10.2019 - 10.2024
- Liaised with healthcare professionals and organizations to coordinate patient follow-ups, ensuring continuity of care within 30 days.
- Managed ED outreach program to enhance patient engagement and follow-up adherence.
- Supported population health initiatives by implementing transition management processes aimed at reducing patient readmission rates.
- Collaborated with team members to identify process improvement opportunities and implement effective solutions.
Senior Registered Medical Assistant, OB GYN
Holy Cross Health
Pompano Beach, FL
06.2018 - 10.2021
- Assisted physicians with circumcisions, IUD implants, colposcopies, loop biopsies, and Pap smears.
- Coordinated procedure scheduling to optimize appointment flow and align with operational needs and team availability.
- Assisted in patient intake, ensuring accurate documentation and efficient workflow.
- Completed thorough chart reviews to ensure proper documentation of all pertinent medical information.
- Facilitated prescription submissions and refills through calls and faxes to pharmacies, ensuring timely patient care.
- Maintained laboratory standards by diligently recording temperature logs and conducting daily control tests to ensure compliance.
- Monitored instrument tracking and enforced sterilization protocols to uphold safety standards.
Senior Medical Assistant, Cardiology Associates
Holy Cross Health
Fort Lauderdale, FL
09.2008 - 07.2018
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Oversaw patient finger stick procedures and facilitated blood sample collection to enhance patient care and optimize Coumadin therapy outcomes in collaboration with clinical staff.
- Provided EECP treatment to enhance patient cardiovascular health.
- Trained new medical assistants in proper techniques and best practices, contributing to increased clinic productivity.
- Developed training materials for staff on best practices in patient communication and care procedures.
- Performed medical records management, including filing, organizing and scanning documents.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Managed equipment upkeep and organized laboratory space to enhance operational efficiency and promote a safe work environment.
Education
Medical Assistant Diploma -
Sanford Brown Institute
Fort Lauderdale, FL08-2008
Skills
- Laboratory specimen collection
- Patient assessment
- Immunization administration
- Medical terminology
- EMR / EHR
- HIPAA compliance
- Clinical leadership
- Inventory management
- Customer service
- CPR
- Compassionate
Certification
- RMA - Registered Medical Assistant
- CPR Certified
- CMSA Case Management
Languages
English
Full Professional
Timeline
Registered Medical Assistant
HCH, Phil Smith Neuroscience Institute
10.2024 - Current
Population Health Care Coordination Assistant, ACO
Holy Cross Health
10.2019 - 10.2024
Senior Registered Medical Assistant, OB GYN
Holy Cross Health
06.2018 - 10.2021
Senior Medical Assistant, Cardiology Associates
Holy Cross Health
09.2008 - 07.2018
Medical Assistant Diploma -
Sanford Brown Institute