Krystal Green
Jackson,MS
Summary
Dedicated customer service professional with expertise in conflict resolution and order tracking. Proven ability to build positive relationships while efficiently handling customer complaints to enhance satisfaction. Detail-oriented customer service representative with a strong background in administrative support and customer engagement. Skilled in efficiently resolving inquiries and tracking orders, contributing to seamless operations and elevated customer experiences.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Cushman & Wakefield
Jackson, Mississippi
04.2023 - Current
- Sort and handling mail
- Developed positive relationships with customers through friendly interactions.
- Resolved customer complaints promptly and efficiently.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Answered customer inquiries and provided accurate, transactions and comments for future reference.
Front Desk Receptionist
Aramark/Entergy
Jackson , MS
01.2012 - 03.2023
- Greeting customers warmly and making them feel welcome.
- Provided administrative support, such as filing documents, photocopying, and scanning documents.
- Handling reservations and booking meetings.
- Checking guests in and out of hotel rooms.
Education
Some College (No Degree) -
Hinds Community College
Jackson, MSSkills
- Customer engagement
- Order tracking
- Conflict resolution
- Administrative support
- Computer literacy
- Record keeping
Timeline
Customer Service Representative
Cushman & Wakefield
04.2023 - Current
Front Desk Receptionist
Aramark/Entergy
01.2012 - 03.2023
Some College (No Degree) -
Hinds Community College