KRYSTAL GRIFFIN-Avila
Altamonte Springs
Summary
Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Event Planner/ Wedding Planner
Empire Hall
12.2019 - Current
- Consulted with customers to determine objectives and requirements for events, such as meetings, conferences and conventions.
- Determined how future events could be improved.
- Reviewed event bills for accuracy and approved payment.
- Coordinated services for events, such as accommodation and transportation for participants, facilities, catering, signage, displays, special needs requirements, printing and event security.
- LavishEight25 specializes in planning social events and weddings.
- Adapted quickly to unforeseen circumstances or changes in the event landscape, implementing contingency plans as needed.
- Brainstormed and implemented creative event concepts and themes.
Server
Denny's
12.2024 - 11.2025
- Delivered exceptional customer service, ensuring guest satisfaction and repeat business.
- Managed multiple tables efficiently, optimizing service flow during peak hours.
- Collaborated with kitchen staff to ensure timely and accurate order delivery.
- Trained new servers on menu knowledge and service protocols, enhancing team performance.
- Maintained cleanliness and organization of dining area, adhering to health and safety standards.
- Resolved customer complaints effectively, fostering a positive dining experience.
- Handled cash transactions accurately, maintaining financial integrity during shifts.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Server/Bartender
Applebee’s
03.2022 - 06.2025
- Created and maintained optimal communication chain, reducing guest dissatisfaction.
- Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
- Assessed guest demeanor and identified negative behavior, addressing with manager.
- Jotted down customer orders and promptly delivered food and drinks.
- Executed seamless front-of-house tasks, creating unforgettable dining moments resulting in customer loyalty.
- Maintained knowledge of safety and emergency procedures, remaining aware of accident prevention policies.
- Memorized menu to help diners make informed meal choices.
- Attended company and restaurant required trainings and meetings, improving skills.
Education
High School Diploma -
Manhattan Comprehensive Night and Day High School
New York, NY06.2007
Skills
- Microsoft
- Excel
- Power point
- Travel Planning
- Hotel Accommodations
- Responsible Serving
- Age Identification and Compliance
- Cocktail Service
- Task Coordination
- Strong work ethic
- Cash handling
- Food running
Certification
- Bartender
- Travel consultant
- Event planner
Timeline
Server
Denny's
12.2024 - 11.2025
Server/Bartender
Applebee’s
03.2022 - 06.2025
Event Planner/ Wedding Planner
Empire Hall
12.2019 - Current
High School Diploma -
Manhattan Comprehensive Night and Day High School