Krystal Gutierrez
Orlando,FL
Summary
Friendly candidate with a passion for delivering exceptional customer service and ensuring guest satisfaction. Hardworking and adaptable individual committed to achieving company objectives. Skilled in multitasking, adept at addressing customer concerns promptly and effectively through tactful communication, minimizing potential dissatisfaction.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Front Desk Agent
Fairfield Inn Orlando Airport
Orlando, FL
05.2022 - Current
- Collected over 70 daily transactions in room deposits, fees, and payments.
- Resolved guest issues promptly, resulting in positive feedback on survey sites like TripAdvisor, Booking.com, and Expedia.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
- Oversaw fast-paced front desk operations, which included responding to an average of 40 phone calls daily, incoming online guest chats, and guests' needs at busy facility.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
Life Insurance Agent
Primerica
Orlando, FL
06.2021 - 07.2022
- Communicated with clients to understand needs and identify best policies for each case.
- Calculated premiums and established payment methods.
- Developed prospects from current commercial customers, referral leads or sales or trade meetings.
- Provided leadership and training for new agents regarding industry best practices and company policies.
- Explained coverage options to potential policyholders, answering questions or concerns.
Shift Manager
McDonald's
Orlando, FL
10.2019 - 06.2021
- Upheld company standards and compliance requirements for operations.
- Documented receipts, employee hours and inventory movement.
- Enhanced operations and boosted productivity through employee training, coaching and assignments.
- Taught staff upselling techniques to meet revenue targets.
- Reviewed financial statements to meet targets during shift.
- Reported employee behavioral issues, losses and customer complaints to upper-level management.
- Coached employees on interactions with customers to drive exceptional service.
- Directed and led employees and team members on effective operations, methods and procedures.
Education
Bookkeeping - Accounting
Intuit Academy
Skills
- Customer Service
- Credit and cash payments
- Problem-solving skills
- Oral and written communications
Certification
- Licensed Life and Annuities - 2021
Languages
Spanish
Native or Bilingual
Timeline
Front Desk Agent
Fairfield Inn Orlando Airport
05.2022 - Current
Life Insurance Agent
Primerica
06.2021 - 07.2022
Shift Manager
McDonald's
10.2019 - 06.2021
Bookkeeping - Accounting
Intuit Academy