Krystal Haith
Cypress
Summary
To obtain employment that will challenge me professionally and personally, as well as to gain knowledge that will further my future in the customer service industry. To polish my sense of impeccable customer service through positive interaction skills. Secure a position that will enable me to use my strong communication & organizational skills, customer service background and my ability to work well with people.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Front Desk Agent
Sheraton Park Resort
01.2023 - 12.2024
- Handled incoming calls promptly and professionally, providing information or transferring calls as necessary.
- Utilized problem solving techniques to resolve customer complaints quickly and satisfactorily.
- Answered inquiries pertaining to hotel services, guest registration and travel directions, and made recommendations regarding shopping, dining, and entertainment.
- Resolved guest issues with creative solutions, escalating major concerns to management.
- Demonstrated strong organizational and multitasking skills to manage multiple tasks simultaneously.
- Processed customer payments accurately and efficiently using Point of Sale system.
Nationally Certified Pharmacy Technician
Walmart Pharmacy
03.2017 - 03.2020
- Adhered strictly to HIPAA regulations related to confidentiality of patient information at all times.
- Provided excellent customer service to patients, physicians, nurses and other healthcare professionals in a professional manner.
- Demonstrated knowledge of pharmaceutical terminology including generic and brand names and abbreviations.
Guest Service Agent
Double Tree by Hilton
01.2016 - 01.2019
- Greeted and registered guests in a positive and welcoming manner.
- Assisted guests with any challenge throughout their stay.
- Checked-out guests and confirmed all charges on billing statement.
- Promoted all hotel services including HHONORS Worldwide program.
- Assisted guests inquiring any assistance regarding hotel issues, eCheck-ins, Digital Check-ins.
- Arranged and confirmed dining reservations and activities inside and outside the hotel.
Front Agent
Residence Inn Garden Grove
01.2014 - 03.2016
- Assisted guests with check-ins, check outs, and travel information.
- Proficient in FOSSE.
- Recommended /booked transportation and tourist attractions.
- Promoted all hotel services including Marriott Rewards.
- Coordinated team meetings/team outings.
- Trained new hires and assisted sales team.
Administrative/ Personal Assistant
Cold Well Banker
03.2012 - 12.2013
- Administrative Duties, Clerical work.
- Setting up flyers, newsletters, setting up meetings, holding open houses.
- Cold calling, up selling, meeting deadlines.
Skills
- Customer Service
- Payment Oversight
- Conflict Management
- Administrative Support
- Concierge Services
Certification
- Pharmacy Technician Certificate July 2017
- Certification Number: 30045967
Timeline
Front Desk Agent
Sheraton Park Resort
01.2023 - 12.2024
Nationally Certified Pharmacy Technician
Walmart Pharmacy
03.2017 - 03.2020
Guest Service Agent
Double Tree by Hilton
01.2016 - 01.2019
Front Agent
Residence Inn Garden Grove
01.2014 - 03.2016
Administrative/ Personal Assistant
Cold Well Banker
03.2012 - 12.2013