Krystal Harden
AR
Summary
Proven Administrative Assistant with a track record of enhancing efficiency at K & K Hauling by streamlining data entry and file organization processes. Excelled in customer service and office administration, demonstrating exceptional time management and professional communication skills. Achieved significant improvements in client satisfaction and operational productivity. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
8
8
years of professional experience
Work History
Administrative Assistant
K & K Hauling
03.2024 - Current
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
Administrative Assistant
K & K Hotshots of Arkansas
10.2022 - Current
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Contributed to policy updates, researching regulations to ensure company compliance.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Liaised between clients and vendors and maintained effective lines of communication.
Delivery Service Partner
Amazon Flex
09.2022 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
Delivery Driver
DoorDash
01.2020 - Current
- Managed multiple deliveries simultaneously, maximizing efficiency and productivity.
- Maintained a high level of professionalism throughout interactions with both restaurant staff members and customers.
- Utilized GPS systems effectively for accurate routing and delivery time estimates.
- Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
- Followed traffic laws during delivery for safety of pedestrians and other vehicles.
- Enhanced customer satisfaction by delivering orders promptly and accurately.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
- Kept delivery vehicle clean and neat to maintain company's professional reputation.
- Collaborated with restaurant staff to confirm order accuracy before delivery.
- Collaborated with restaurant staff or other food establishments to confirm orders and coordinate delivery times.
- Drove continuously during shifts, meet deadlines, and achieved high customer satisfaction ratings.
Shift Supervisor
Big Red
11.2017 - 09.2021
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
Cash Register Clerk
Cabot Parks & Recreation
06.2016 - 10.2017
- Provided excellent customer service, addressing questions or concerns and resolving issues promptly.
- Enhanced customer trust by maintaining strict confidentiality with sensitive information such as credit card numbers or personal identification.
- Stayed up-to-date on store policies and procedures to provide consistent information when assisting customers with inquiries or concerns.
- Promoted store loyalty programs to customers during transactions, increasing membership sign-ups and repeat business.
- Maintained a clean and organized checkout area, enhancing the overall shopping experience for customers.
Education
Cabot Highschool
Cabot, AR05.2017
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Microsoft Word
- Time Management
- File Organization
- Filing
- Scheduling
- Professional Communication
- Appointment Scheduling
- Deadline-oriented
- Professional and mature
Timeline
Administrative Assistant
K & K Hauling
03.2024 - Current
Administrative Assistant
K & K Hotshots of Arkansas
10.2022 - Current
Delivery Service Partner
Amazon Flex
09.2022 - Current
Delivery Driver
DoorDash
01.2020 - Current
Shift Supervisor
Big Red
11.2017 - 09.2021
Cash Register Clerk
Cabot Parks & Recreation
06.2016 - 10.2017
Cabot Highschool