Krystal Hather
Buckley,WA
Summary
Dynamic and results-oriented professional with over 18 years of extensive experience in Development Operations, Technical Program Management, Product Management, and Technology Strategy. Demonstrated expertise in leading initiatives within the software, Telecommunications (Telco), and entertainment industries. Proven track record of driving successful projects from conception to delivery, leveraging a blend of strategic insight, technical acumen, and leadership prowess.
Overview
18
18
years of professional experience
Work History
Head of Product & Production
Electronic Arts
01.2023 - Current
- 4 FTE / 9 Matrix Direct Reports / 80 Matrix Engineers
- Set product objectives and key results that align with the Franchise strategy
- Created and implemented cohesive product strategy for a Central Technology products & services
- Built and prioritized strategic roadmap in alignment with the Franchise’s vision
- Set direction and own backlog prioritization
- Lead collaboration with cross-functional teams of Production Leads, Designers, and Architects to define and lock product/technology requirements
- Manage executive level stakeholder relationships to ensure alignment relative to the defined roadmap, delivery timing, prioritization, and level of investment
- Plan and optimize goals and budget needs across the Central Technology Team in alignment with the multi-phase / multi-year vision
- Execute against return on investment assumptions for all activities, new capabilities, and existing platforms.
- Communicates the Strategic Roadmap of key initiatives to execs and c-level team.
- Lead product performance analytics strategy & program and strategy
Principal Technology Consultant
Pixelberry Studios
11.2021 - 01.2023
- $35M Seed Funding / 3 Matrix Direct Reports
- Product Strategy Lifecycle Owner - Platform & Partner Ecosystem
- Compliance, Privacy, Information Security Strategy Lead
- Technical Product Owner: Economy, Creator Studio, Player Experience, Partner Ecosystem, Ad Monetization, R&D, Metaverse, Anti-Fraud, Info Sec, Privacy Compliance
- Partner Manager: 3rd Party Development & SaaS Partner Manager
- Competitive Intelligence / Commercial Strategy Lead
- Product Performance Management / Data Analytics strategy & implementation Lead
- General Program Management functional lead for Business Unit
Head of US Data Consultancy - West Coast
K2View
12.2020 - 06.2022
- Sales, Delivery and Service Organization Data Practice Lead
- $15M Annual Revenue Portfolio / 3 FTE / 10 Matrix Direct Reports
- Emerging Market Development Lead – Sales & Service
- Principal Client Liaison - Digital Transformation, Cloud Enablement, Test Data Management, Network Transformation, General Data Protection Regulation (GDPR) Compliance, Data Orchestration
- Principal client engagement program manager
Sr. Manager - Product & Development Operations
T-Mobile USA
01.2018 - 11.2020
- 35 FTE Direct / 8 Matrix Direct Reports for Development, Program, Operations, Merger domains
- Development Operations Practice Lead for Gaming, New Products & IoT Platform [SyncUP Platform]
- Technical Program Management Practice Lead [$35M Annual Development Budget]
- GTM Operations Lead for New Product Offerings
- $1.2B+ Product Revenue Performance Management
- Vendor Management for 80+ Third Party Technology Partners
- Product Compliance Operations Lead [CCPA, GDPR, Privacy, Information Security]
- Launched: SyncUP PETS [2020], SyncUP PLATFORM [2020], FamilyMode [2018], MinusOne [2018], Enhanced CallerID [2018], MetroSMART Ride [2018], Amazon Prime & Google Storage[2018]
Principal Technical Program Manager
T-Mobile USA
01.2016 - 01.2018
- 10 Matrix Direct Reports
- IoT Product & Platform Strategy Innovation Lead
- Technical Program Management Lead
- Development Operations & GTM Practice Lead for Branded Portfolio & IoT Products[$15M Annual Development Budget]
- Managed 25+ Third Party Technology Partners [Contract, Compliance, Performance]
- Launched: SyncUP FLEET [2017], SyncUP DRIVE [2016], https://www.t-mobile.com/business/iot [2016]
- IoT Marketing Digital Experience Delivery Lead [https://www.t-mobile.com/business/iot]
- Awards: T-Mobile Monster Award - Connected Car Strategy [2017]
Sr. Manger - Sales & Service
@Mitchell International
10.2013 - 01.2016
Principal Analyst
@Mitchell International
02.2012 - 12.2013
Microsoft Solution Consultant
@Managed Solution
01.2011 - 01.2012
Senior Program Manager
@Microsoft
03.2008 - 10.2010
Senior Program Manager
@Comcast
02.2006 - 03.2008
Education
Bachelor of Science - Information Technology Information Management
Central Washington University
true01-2025
Associate of Applied Science - Biological Science
Bellevue College
Bellevue, WA01.2002
Skills
- Development Operations (DevOps)
- Technical Program Management
- Product Management
- Technology Strategy
- Project Leadership
- Cross-functional Collaboration
- Agile Methodologies
- Continuous Integration/Continuous Deployment (CI/CD)
- Software Development Lifecycle (SDLC)
- Stakeholder Management
Timeline
Head of Product & Production
Electronic Arts
01.2023 - Current
Principal Technology Consultant
Pixelberry Studios
11.2021 - 01.2023
Head of US Data Consultancy - West Coast
K2View
12.2020 - 06.2022
Sr. Manager - Product & Development Operations
T-Mobile USA
01.2018 - 11.2020
Principal Technical Program Manager
T-Mobile USA
01.2016 - 01.2018
Sr. Manger - Sales & Service
@Mitchell International
10.2013 - 01.2016
Principal Analyst
@Mitchell International
02.2012 - 12.2013
Microsoft Solution Consultant
@Managed Solution
01.2011 - 01.2012
Senior Program Manager
@Microsoft
03.2008 - 10.2010
Senior Program Manager
@Comcast
02.2006 - 03.2008
Bachelor of Science - Information Technology Information Management
Central Washington University
Associate of Applied Science - Biological Science
Bellevue College
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