MATT BUTTERFIELD
Prosper,TX
Summary
Transformational Senior Director of Development/Security/Operations with over 20 years of experience driving initiatives across Healthcare, Automotive, Financial, Telematics, and IT sectors. Skilled in managing multi-million-dollar budgets and large teams to achieve strategic goals and deliver measurable results.
Overview
30
30
years of professional experience
Work History
SENIOR DIRECTOR OF DEVELOPMENT/SECURITY/OPERATIONS
SIRIUSXM
Irving, Texas
08.2019 - Current
- Leading a team of 8-10 direct reports, including Senior Directors, Directors, Senior Managers, Architects, and Individual contributors, with a total team size of 85+ resources.
- Managed a multi-million-dollar yearly budget (salary $16M+ and infrastructure/hardware/software $9M+).
- Led engineering and architecture teams to establish standards enhancing sustainability, security, cost savings, and supportability.
- Proven track record of delivery, fostering collaboration across disciplines to build and scale technology solutions, quality assurance processes, and infrastructure.
- Drove strategic planning and operational excellence, emphasizing adherence to leadership principles.
- Served as the strategic operational leader responsible for vision, development, and execution of the company’s engineering and technology roadmap.
- Defined and executed the company’s strategy while refining engineering standards, processes, and best practices for scalable, high-quality, cost-effective delivery.
- Led groups that supported Release Management, Change Management, Incident Management, and Problem Management using ITIL processes.
- Functioned as the leader for contract management, Network Operations Center, and Data Center Operations.
SENIOR DIRECTOR OF SERVICE ASSURANCE
SIRIUSXM
08.2017 - 08.2019
- Led a 25-member team with a $2.4M budget, boosting efficiency and higher quality for end-user customers.
- Acted as the customer escalation point for nine Fortune 300 companies.
- Implemented process improvement to facilitate resolving customer-reported issues 97% faster.
- Implemented targeted fixes for specific issues, achieving 63% decrease in customer-reported issues.
- Spearheaded service quality initiative through data-driven decision making, achieved substantial improvement in customer satisfaction scores.
- Engineered comprehensive monitoring solutions, reducing system outages and enhancing service delivery metrics.
- Developed executive dashboards utilized for strategic decisions, aiding in data-driven insights.
- Implemented root cause analysis processes to ensure thorough issue resolution.
- Pioneered automated troubleshooting protocols, revolutionizing incident response times and establishing new industry benchmarks.
- Transformed team frameworks with predictive analytics, reducing system downtime and operational costs.
SENIOR DIRECTOR OF QUALITY ASSURANCE
SIRIUSXM
07.2014 - 08.2017
- Implemented strategic quality roadmaps to guide successful execution of large-scale deliverables across eight multinational locations in the US and Canada.
- Leadership sponsor for Waterfall to Agile transformation, including process definition, training of 200+ resources, Executive Dashboards, and cultural acceptance.
- Leadership sponsor for Continuous Integration and Continuous Delivery, including AWS implementation, process definition, resource training plans, and transition from manual to automation processes.
- Defined Enterprise Quality KPIs, individual team metrics, measurement of corporate goals, and adherence to established objectives.
- Managed a yearly budget of over $6.3M, which included salaries, hardware, software licensing, and training costs.
- Directed a team of 3 managers, 3 team leads, and 40-plus Quality Assurance resources across multiple countries (US, Near-Shore, and Off-Shore).
- Increased team capacity by 330% without the addition of resources via automation of existing manual testing efforts.
- Produced executive dashboards to visualize quality metrics, enhancing transparency on release health, software maturity, and readiness for promotion throughout SDLC.
- Implemented Agile/Scrum/Kanban delivery model, which included training, support, and process improvements for 285 plus resources.
- Standardized testing results and internal communications through process improvements, enhancing team dashboards, performance reviews, and automation of manual test cases.
- Responsible for the monthly execution, results, and analysis of 20+ thousand manual and automated test cases.
- Conducted manual, automation, and regression testing resources across 14 functional areas, including CRM, Web, Mobile, Database, and in-house custom solutions.
- Served as a voting member of the Change Control Board for approvals of all internal changes impacting the Production environments, customer-facing functionality, and day-to-day operations.
PROGRAM MANAGER
AGERO (purchased by SiriusXM)
04.2009 - 07.2011
- Led strategic program management across multiple projects, establishing a robust governance framework and ensuring alignment with business objectives.
- Spearheaded improvements in program management methodologies to streamline project delivery.
- Designed and executed enterprise project management frameworks, driving operational excellence and stakeholder value through strategic program oversight.
- Led project deliverables, ensuring timely launches and customer satisfaction.
- Managed all project aspects, enhancing efficiency and meeting budget requirements.
- Streamlined execution process by developing comprehensive documentation standards and milestone tracking.
- Implemented process management to enhance documentation and reporting standards.
- Orchestrated cross-functional teams for complex deliverables, applying risk management protocols to ensure stakeholder engagement.
- Facilitated Senior Leadership program reviews, addressing cost, schedule, and quality concerns.
- Directed teams, resolving escalated issues, and optimizing issues.
- Fostered strong partnerships with internal and external stakeholders through regular program review and transparent communication channels.
- Transformed program delivery methods by implementing a robust tracking system and establishing clear performance metrics for project success.
- Built and mentored high-performing project teams, fostering cross-functional collaboration and developing innovative solutions to complex challenges.
- Pioneered strategic initiatives that enhanced project governance, strengthened stakeholder relationships, and elevated program management standards.
Program/Senior Project Manager
Essilor Labs of America
10.2005 - 05.2008
- Led large-scale cross-functional programs to measure performance, define success criteria, and manage resources effectively.
- Delivered an end-to-end solution to upgrade client-facing software and internal hardware offerings with a $1.9 M yearly budget.
- Managed a team of 8 employees that consisted of Business, Systems, and Quality Assurance Analysts to ensure customers’ requirements were successfully gathered, communicated, and fulfilled before project closure.
- Completed full life cycle management duties including but not limited to developing detailed project plans, timelines, milestones, tasks, and resource plans and managing all project change according to a defined methodology.
- Ensured customer satisfaction by managing program performance aligned with company objectives.
- Gathered appropriate requirements, documented technical designs accurately, and completed end-to-end testing for new software releases and infrastructure efforts.
- Evaluated multi-country/state processes to identify best practices and opportunities for improvement and cost reduction.
Senior Project Manager
First American Real Estate Information Systems (Now CoreLogic)
03.2003 - 10.2005
- Completed integration of an acquired company’s 1500+ employees within a 6-month timeframe that met 100% of published milestones with a multi $MM budget for all financial applications and infrastructure components.
- Led requirements gathering, user acceptance testing, and implementation for Intranet, Internet, Oracle, and legacy software projects, ensuring alignment with stakeholder needs.
- Maintained detailed project schedules, status reports, and issues logs communicated to Executive Management and team participants while monitoring progress, project budgets, and expenditures.
- Defined application and business requirements, designing project timekeeping system for accurate costing, resource utilization, and return on investment analysis.
- Identified business and information technology requirements, risks, and issues on numerous imaging, database (Oracle and SQL), staff relocations, and connectivity to ensure adequate and timely resolutions.
- Facilitated hardware deployment projects, including Sequel environments and Active Directory, enhancing infrastructure for customer hardware hosting.
- Participated in requirements gathering, design phases, and application development support of Microsoft Project 2003 implementation and Share Point deployment for Project Management Office.
Senior Project Manager
Citizens Communications, Incorporated
01.2001 - 09.2002
- Developed and implemented project management office methodologies, producing detailed project plans, executive briefings, status reports, roles and responsibilities, communications plans, design documents, JAD sessions, and business justifications.
- Managed and communicated the status of all project phases, including requirements, development, data conversion, testing, training, communication, implementation, and post-implementation for software/application development, infrastructure, and data migration.
- Led executive, steering, and Information Technology teams in the data migration and system decommissioning of the SAP financial modules into the Infinium financial suite.
- Executed 18-month migration of Information Technology, Finance, Accounting, and Human Resources applications from Texas to New York, ensuring alignment with strategic goals while reporting directly to the Chief Information Officer.
- Completed infrastructure changes, data migration, and software upgrades from PeopleSoft’s Human Resources and Payroll modules to Infinium and Data Warehouse Oracle applications.
- Contributed as steering committee member to establish and implement project management office standard methodologies for all Information Technology projects within the internal project office.
Project Manager
IP Communications, Incorporated
10.2000 - 01.2001
- Applied Project Management Office methodologies to create and share project plans, executive briefings, status reports, roles and responsibilities, communications plans, and business justifications.
- Developed and implemented standard methodologies for Project Management Office, enhancing consistency across all Information Technology projects.
- Served as liaison between user community and Information Technology Project Management Office, facilitating requirements definition and project implementation for application development projects.
- Defined detailed schedules for the design, testing, coding, and implementation of changes to or the development of new software/applications.
- Facilitated requirements gathering and Joint Application Design (JAD) sessions.
Project Manager
Compucom Systems, Incorporated
03.1996 - 10.2000
- Coordinated major information technology projects across cross-functional departments, ensuring alignment with strategic objectives and successful outcomes.
- Created and implemented standards for the Project Management Office to outline desired communication tools, project escalations, and acceptable methodologies.
- Monitored and communicated progress of software development projects for electronic data interface (EDI), E-commerce, and system enhancements, ensuring timely delivery and quality standards.
- Communicated regularly with Information Technology and user groups to ensure the delivery of quality services and fully functional application systems development and support.
- Facilitated technical and operational support for regional director and vice president, enabling informed decisions on budgetary and personnel requirements.
Education
MASTER OF BUSINESS ADMINISTRATION -
Louisiana Tech University
Ruston, LouisianaBACHELOR OF SCIENCE - MARKETING
Louisiana Tech University
Ruston, LouisianaSkills
- Leadership and strategic decision-making
- Results-driven mindset
- Expertise in Amazon Web Services (AWS)
- Project management and program oversight
- Mobile testing methodologies
- Continuous build and deployment practices
- Multi-platform development skills
- Telematics expertise
- ERP systems knowledge
- Testing automation and manual processes
- Call center management skills
- Development operations (DevOps)
- Data warehousing solutions expertise
- Compliance with ISO standards (27002/9001)
- Proficiency in collaboration tools
- Software implementation experience
- Telecommunications industry knowledge
- Quality assurance methodologies in manufacturing
Timeline
SENIOR DIRECTOR OF DEVELOPMENT/SECURITY/OPERATIONS
SIRIUSXM
08.2019 - Current
SENIOR DIRECTOR OF SERVICE ASSURANCE
SIRIUSXM
08.2017 - 08.2019
SENIOR DIRECTOR OF QUALITY ASSURANCE
SIRIUSXM
07.2014 - 08.2017
PROGRAM MANAGER
AGERO (purchased by SiriusXM)
04.2009 - 07.2011
Program/Senior Project Manager
Essilor Labs of America
10.2005 - 05.2008
Senior Project Manager
First American Real Estate Information Systems (Now CoreLogic)
03.2003 - 10.2005
Senior Project Manager
Citizens Communications, Incorporated
01.2001 - 09.2002
Project Manager
IP Communications, Incorporated
10.2000 - 01.2001
Project Manager
Compucom Systems, Incorporated
03.1996 - 10.2000
MASTER OF BUSINESS ADMINISTRATION -
Louisiana Tech University
BACHELOR OF SCIENCE - MARKETING
Louisiana Tech University