Krystal Helms
Miramar Beach,FL
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. With 23 years of experience in the hospitality business, I specialize in taking care of employees, guests, homeowners and everything in between!
Overview
23
23
years of professional experience
Work History
Regional Director of Operations
Avari
Miramar Beach, FL (Remote)
03.2026 - Current
- Implemented training programs for staff, improving service quality and customer satisfaction.
- Standardized operational procedures across all regional locations to ensure consistency in quality and performance.
- Led operational strategy to enhance efficiency across multiple regional facilities.
- Ensured successful project completion by establishing clear objectives, milestones, and communication channels.
- Improved customer satisfaction rates with proactive problem resolution and timely followup.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
- Mentored and coached team members to foster productive and engaging work environment.
- Monitored budget and utilized operational resources.
- Reported issues to higher management with great detail.
Regional Director of Operations
Vacasa
Miramar Beach, FL (Remote)
08.2023 - 02.2026
- Directed operational strategies to optimize property management across multiple regions.
- Streamlined communication processes between teams to enhance collaboration and efficiency.
- Analyzed performance metrics to identify areas for operational improvement and cost reduction.
- Oversaw budget management, ensuring financial targets were met or exceeded across all operations.
- Developed and maintained relationships with local vendors to improve service delivery and pricing structures.
- Facilitated regular performance reviews, providing feedback to enhance team effectiveness and morale.
- Collaborated with other Regional Directors to share best practices, align strategies, and foster a spirit of teamwork across the organization.
- Led cross-functional teams to achieve company-wide goals and initiatives within the region.
Senior General Manager
Vacasa
Santa Rosa Beach, FL
05.2023 - 08.2023
- Supervised employees for exceptional store operations, customer retention, and positive brand experiences.
- Identified and recommended areas for improvement in processes with targeted solutions.
- Promoted business strategy by implementing improvements based on guest feedback.
- Built and motivated stellar teams using sound judgment and decision-making, resulting in minimal turnover and superior performance.
- Collaborated with management to reduce waste and expenses, while optimizing profitability responsibly.
- Maintained quality through training and coaching during daily activities.
General Manager
Vacasa
Santa Rosa Beach, FL
04.2019 - 05.2023
- Negotiated prices and services with customers and vendors to decrease expenses and increase profit.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Observed each employee's individual strengths and initiated a mentoring program to improve areas of weakness.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Launched staff engagement, gender diversity, and cultural programs in addition to arobust reporting tool that increased operational quality
Local Operations Manager
Vacasa
Miramar Beach, FL
03.2018 - 04.2019
- Reviewed established business practices and improved processes to reduce expenses.
- Tracked production and quality control systems to proactively identify deficiencies.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
- Negotiated contracts with outside providers and rates for facility leases to minimize costs to company.
- Created and enforced detailed organization processes to increase quality and service standards.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
Housekeeping Manager
ResortQuest By Wyndham Vacation Rentals
TOPS'L Miramar Beach, FL
03.2003 - 02.2018
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Supervised daily housekeeping operations to ensure high cleanliness standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Evaluated employee performance and developed improvement plans.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Drove improvements to workflow and room turnover with hands-on, proactive management style.
- Worked with front desk to respond promptly to all guest requests.
- Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
- Coordinated maintenance requests with engineering team for timely resolution.
Education
High School Diploma -
Niceville Senior High School
Niceville, FL05-2002
Skills
- Vendor Partnerships
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Customer Experience
- Budgeting and Cost Control
- Organizational Restructure and Change
- Staff Development
- Communication Skills
- Staff Motivation
- Operations Management
- Multitasking Abilities
- Reliability
Timeline
Regional Director of Operations
Avari
03.2026 - Current
Regional Director of Operations
Vacasa
08.2023 - 02.2026
Senior General Manager
Vacasa
05.2023 - 08.2023
General Manager
Vacasa
04.2019 - 05.2023
Local Operations Manager
Vacasa
03.2018 - 04.2019
Housekeeping Manager
ResortQuest By Wyndham Vacation Rentals
03.2003 - 02.2018
High School Diploma -
Niceville Senior High School