Krystal Hill

• Implementaed technological tools to assist homeowners and contractor's with color placement guides or visual representations of properties by utilizing Photoshop.
• Providing interior design advice and product knowledge.
• Inputting all customer appointment information into HubSpot.
• Maintain store and design area.
• Keep color chips and brochures organized and stocked.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Demonstrated excellent communication skills in resolving product and consumer complaints.
• Educated customers on special pricing opportunities and company offerings.
• Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
• Developed strong customer relationships to encourage repeat business.
• Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

• Made over 1 million dollars in sale in under 2 years
• Gathered information from customers about design wants, space features, limitations, proposed themes and budgets through face to face, phone and virtual appointments.
• Worked successfully to accomplish goals and address issues related to our products and services by being well rounded in every department and having a wide knowledge of all our products.
• Prioritized and organized administrative tasks with customer assistance to efficiently accomplish service goals.
• Juggled multiple projects and tasks to ensure high quality and timely delivery of services
• Demonstrated self-reliance by meeting and exceeding workflow needs.
• Exceeded customer satisfaction by finding creative solutions to their design needs

On a day to day basis, I would:

• Brake down shipping materials and place all boxes and debris in the correct waste receptacles.
• Assisted guests by answering questions and solving general issues.
• Carried out duties within fast-paced retail environment, providing organized stocking methods and plans.
• Reviewed current planograms and end cap placements to properly merchandise items.
• Completed daily cycle counts and monthly audits of specified segments to keep inventory current and accurate.
• Maintained clear aisles during restocking to avoid hazards and promote guest convenience.
• Replenished inventory with focus on addressing customer needs.
• Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
• Stocked shelves by unloading and arranging merchandise.
• Loaded and unloaded merchandise from trucks.
• Fulfilled merchandise requests by locating and pulling items.
• Reported damaged goods and shipment concerns to supervisor.
• Manually lifted objects weighing up to 50 pounds.
• Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.

We provided clients with technical solutions for the hospitality industry and specialized in point of sales hardware and software solutions, database management and technical consulting. We mostly worked with Carl's Jr locations in the US and Canada as well as some privately owned companies in Canada. We would assist clients with:

• support to everyday users of POS Technical Sevices.
• Assisted customers with basic and serious technical issues via email, live chat, telephone or ghosting back office computers.
• Recorded and resolved issues, escalating those that required support to Senior ITs.
• Provided excellent customer service by responding to phone, email and online requests, questions and complaints.
• Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.

The Closet Shop was located in a bigger branch of stores know as The Great Indoors. On a daily basis i would assist clients with our three closet options. I would be provided the clients closet dimensions and design them a closet that would fit for them out of our three options.