Krystal Johnson
Bastrop
Summary
Efficient and versatile Office Manager with 15+ years of experience in administrative support and team management within retail and charity sectors. Proven expertise in clerical tasks, event coordination, and customer service, while effectively supervising numerous employees. Skilled in office management, data entry, and communication, with a strong focus on enhancing operational efficiency and fostering positive workplace environments.
Experienced with coordinating administrative tasks and maintaining organized office environments. Utilizes strong organizational skills to enhance office efficiency and support team operations. Track record of effective communication and multitasking to meet diverse administrative needs.
Experienced administrative professional prepared for this role with strong background in office management, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive work environment.
Detail-oriented administrative assistant with experience in customer service, data entry and office management.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Adventures Northwest
Phoenix, AZ
05.2024 - Current
- Managed and maintained executive calendars, scheduling appointments, meetings, and travel arrangements
- Prepared and edited correspondence, reports, presentations, and other documents as needed
- Screened phone calls and emails for executives, providing accurate information or redirecting inquiries to appropriate staff members
- Created efficient filing systems both electronically and physically to ensure easy retrieval of important documents
- Managed expense reports for executives by accurately tracking receipts, reconciling expenses, and submitting reimbursement requests in a timely manner
- Handled sensitive information with utmost confidentiality while maintaining data integrity at all times
- Managed and updated company databases, ensuring accuracy and completeness of information
- Assisted in the preparation of financial reports by gathering data, performing calculations, and creating visual presentations
- Served as the primary point of contact for visitors/guests, greeting them professionally and ensuring their needs were met during their time at the office
- Maintained confidentiality agreements with external partners/vendors to protect sensitive company information shared during negotiations or collaborations
- Responded to inquiries from clients/customers in a timely manner, providing accurate information or directing them to the appropriate department/personnel for assistance
Office Manager/Sales Manager
Planet K Gifts
Austin, TX
08.2008 - 07.2023
- Provided exceptional customer service by promptly responding to inquiries and resolving issues, resulting in a XX% increase in customer satisfaction
- Built strong relationships with customers through active listening and empathy, resulting in an XX% decrease in customer complaints
- Assisted customers with product selection, order placement, and tracking shipments, ensuring accurate and timely delivery
- Resolved billing discrepancies by collaborating with the finance team, resulting in a reduction in accounts receivable errors
- Utilized CRM software to document customer interactions and maintain accurate records for future reference
- Implemented proactive measures such as sending personalized follow-up emails or making courtesy calls to ensure customer satisfaction after resolution of their concerns
- Provided product knowledge training to new hires as part of the onboarding process to ensure consistent service quality across the team
- Entered and verified data accurately into company database, ensuring data integrity
- Created and updated spreadsheets with large volumes of data, organizing information for easy retrieval
- Assisted in the development and implementation of new data entry procedures to improve efficiency
- Identified opportunities for process improvement within the data entry workflow, leading to streamlined operations
- Maintained an organized filing system for physical documents related to the entered data
- Trained new employees on proper procedures for accurate and efficient data entry
- Participated in cross-functional meetings or projects involving different teams within the organization
Education
High school diploma -
Mccallum High School
Austin, TXSkills
- Merchandising
- Computer skills
- VoIP
- Payroll
- MailChimp
- Invoice processing
- Spreadsheet charts
- Customer inquiry handling
- Supervising experience
- File organization
- Confidential information handling
- Office equipment routine maintenance
- Mail processing
- Microsoft Outlook
- Client interaction via phone calls
- Office Management
- Outbound calling
- Payment processing
- Google Docs
- Record keeping
- Faxing
- Maintaining patient confidentiality
- Office supply management
- Microsoft Access
- Typing
- Enterprise sales
- Phone communication
- Front desk
- Microsoft Excel
- Organizational skills
- Calendar management
- Data entry
- Property Management
- POS
- CRM software
- Recruiting
- Phone answering
- Customer service
- Personal injury law
- Slack
- Analysis skills
- English
- Banking
- Administrative experience
- Administrative experience (3-5 years)
- Time management
- Windows
- Accounting
- Sales Management
- HIPAA
- Photocopying
- Hospitality
- Accounts Payable
- Bank Secrecy Act
- Communication skills
- Management
- Customer complaint resolution
- Medical administrative support
- Clerical Experience
- Leadership
- Scheduling
- Greeting customers
- Administrative experience within finance industry
- Microsoft Word
- Filing
- Retail sales
- Customer relationship management
- Social media management
- Accounts Receivable
- Correspondence management
- Financial Report Writing
- Sales
- Attention to detail
- Spreadsheet design
- Salesforce
- Receptionist
- Administrative experience within retail industry
- Zoom
- Microsoft Teams
- Event Planning
- Microsoft Office
- Multitasking
Certification
- Driver's License
- CPR Certification
Timeline
Administrative Assistant
Adventures Northwest
05.2024 - Current
Office Manager/Sales Manager
Planet K Gifts
08.2008 - 07.2023
High school diploma -
Mccallum High School