Krystal Kavanaugh
Louisville,KY
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and guest service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize team member engagement and performance. Have built a strong store leadership team to consistently delight our guests, execute the offer to standards and grow careers. Ensure we provide the best promotion value and benefits to our guest by maintaining products to appropriate levels and holding stores accountable for brand standards.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Regional Manager
Thornton's/Bp
Louisville, KY
05.2020 - Current
- Worked with direct reports to develop and implement action plans, improving operating results.
- Mentored team members by demonstrating best practices for sales and customer service.
- Established goals, objectives, policies, procedures, and standards of performance for all personnel in the region.
- Recruited and trained new team members to meet job requirements.
- Reviewed team member performance and provided ongoing feedback and coaching to drive performance improvement.
- Minimized turnover through effective training and team member engagement programs.
- Executed day-to-day operational activities for regional business bringing in $8,480,690 in yearly ebitda
General Manager
Thornton's/Bp
Louisville, KY
03.2018 - Current
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
- Delegated work to staff, setting priorities and goals.
- Prepared staff work schedules and assigned team members to specific duties.
Co-Manager
Wal-Mart Supercenter
Louisville, KY
02.2000 - 10.2017
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Determined marketing strategies by reviewing operating and financial statements and departmental sales records.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Performed weekly audits of cash registers to detect discrepancies in transactions.
- Established procedures for handling returns and exchanges efficiently.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
High School Diploma -
Henderson County High School
Henderson,Ky06-2000
Some College (No Degree) - Radiology
University Southern Indiana
Evansville, INSkills
- Operational Management
- Order Management
- Sales and Marketing Strategies
- Performance Management
- Operations
Accomplishments
- top 3 region 3 quarters for sales and ebitda
- top 2 for for following safety protocol
Certification
- food safety
Timeline
Regional Manager
Thornton's/Bp
05.2020 - Current
General Manager
Thornton's/Bp
03.2018 - Current
Co-Manager
Wal-Mart Supercenter
02.2000 - 10.2017
High School Diploma -
Henderson County High School
Some College (No Degree) - Radiology
University Southern Indiana
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